HelpDesk
helpdesk.comSummary
HelpDesk is a customer service ticketing system designed to streamline customer support operations. It offers features for ticket management, team collaboration, automation, and analytics to help businesses manage customer inquiries efficiently across multiple channels. The platform also includes AI-powered tools for tasks like ticket summarization and tag suggestions.
Features6/14
See allMust Have
2 of 5
API & Database Integrations
Access Control & Security
Drag-and-Drop UI Builder
Code Customization
Flexible Deployments
Other
4 of 9
Debugging & Monitoring
Workflow Automation
AI-Generated App Assistant
Custom Theming & Branding
Version Control Integration
Audit Logs & Analytics
Mobile-Responsive Support
Prebuilt React Components
Partner & Customer Portals
PricingTiered
See allTeam
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
- 5 email templates
- 5 active rules
- 5 activated custom fields
Business
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
- 100 email templates
- 50 active rules
- 20 activated custom fields
Enterprise
- Everything from the Business plan with no limits
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
- White label
Rationale
HelpDesk is a customer service ticketing system, not a low-code platform for building custom internal applications. While it offers integrations, automation, and some AI features, these are all within the context of managing customer support tickets, not for general application development. It lacks a drag-and-drop UI builder for custom apps and extensive code customization capabilities for building arbitrary applications. The 'API & Developers' section suggests some integration capabilities, but not a full low-code development platform.
