HubSpot Customer Portal
hubspot.comSummary
HubSpot's Customer Portal is a feature within their Service Hub designed to empower customers with self-service options. It allows customers to create, track, and manage support tickets, and access a knowledge base. The portal can be customized with branding and offers access control features.
Features3/14
See allMust Have
1 of 5
Access Control & Security
API & Database Integrations
Drag-and-Drop UI Builder
Code Customization
Flexible Deployments
Other
2 of 9
Custom Theming & Branding
Partner & Customer Portals
Debugging & Monitoring
Version Control Integration
Audit Logs & Analytics
Workflow Automation
Mobile-Responsive Support
Prebuilt React Components
AI-Generated App Assistant
PricingTiered
See allProfessional
- Email marketing
- Forms
- Simple marketing automation
- Campaign reporting
- Breeze Customer Agent
- Social media
- Simple ad automation
- Campaign management
- Standard contact scoring
- Target accounts home
- Breeze social agent (Beta)
- Dynamic personalization
- Association labels
- Duplicate management
- Contact create attribution
- Logged-in visitor identification
- Personalization tokens
- Calculated properties
- Permission sets
- Single sign-on
- Filtered analytics view
- Email reply tracking
- Required fields
- WhatsApp integration
- CTAs
- ABM tools and automation
- SEO analytics
- Form automation
- Mobile optimization
- Marketing events object
- Email health reporting
- Presets
- Ad retargeting
- Standard CRM interface configuration
- Stripe payment processing
- Draggable chat widget
- Salesforce integration
- Google Search Console integration
- Custom reporting
- Conversational bots
- Social Login
- Smart content for marketing email
- Ad conversion events
- Video hosting & management
- Live chat
- Email automation
- 1:1 technical support
- Omni-channel marketing automation
- HubSpot payments
- Cookie Management Tools
- Facebook Messenger integration
- Collaboration tools
- Website traffic analytics
- Multiple currencies
- Brand Identity (Beta)
- Custom views in shared inbox
- Programmable email [Beta]
- Teams
- Lead Scoring App
- Marketing asset comparison reporting
- URL mappings
- Deal and company scoring
- Email and in-app chat support
- Messaging Insights (Beta)
- Team email
- Marketing SMS (add-on)
- Subdomain and country code top-level domain availability
- A/B testing
- Multi-language content
- SEO recommendations & optimizations
- Ad management
Enterprise
- Journey automation (Beta)
- Organize teams
- Lookalike Lists (Beta)
- Multi-touch revenue attribution
- Breeze social agent (Beta)
- Customer journey analytics
- Limit access to content and data
- AI social inbox insights (Beta)
- Email marketing
- Forms
- Simple marketing automation
- Campaign reporting
- Breeze Customer Agent
- Social media
- Simple ad automation
- Campaign management
- Standard contact scoring
- Target accounts home
- Dynamic personalization
- Association labels
- Duplicate management
- Contact create attribution
- Logged-in visitor identification
- Personalization tokens
- Calculated properties
- Permission sets
- Single sign-on
- Filtered analytics view
- Email reply tracking
- Required fields
- WhatsApp integration
- CTAs
- ABM tools and automation
- SEO analytics
- Form automation
- Mobile optimization
- Marketing events object
- Email health reporting
- Presets
- Ad retargeting
- Standard CRM interface configuration
- Stripe payment processing
- Draggable chat widget
- Salesforce integration
- Google Search Console integration
- Custom reporting
- Conversational bots
- Social Login
- Smart content for marketing email
- Ad conversion events
- Video hosting & management
- Live chat
- Email automation
- 1:1 technical support
- Omni-channel marketing automation
- HubSpot payments
- Cookie Management Tools
- Facebook Messenger integration
- Collaboration tools
- Website traffic analytics
- Multiple currencies
- Brand Identity (Beta)
- Custom views in shared inbox
- Programmable email [Beta]
- Teams
- Lead Scoring App
- Marketing asset comparison reporting
- URL mappings
- Deal and company scoring
- Email and in-app chat support
- Messaging Insights (Beta)
- Team email
- Marketing SMS (add-on)
- Subdomain and country code top-level domain availability
- A/B testing
- Multi-language content
- SEO recommendations & optimizations
- Ad management
- Marketing email single send API
- Event Visualizer
- HubDB
- Custom events
- Multi-touch revenue attribution
- AI social inbox insights (Beta)
- Sensitive Data
- Field-level permissions
- HubDB for marketing email
- Lookalike Lists (Beta)
- Admin notifications management
- Organize teams
- Customer journey analytics
- Standard sandbox account
- Journey automation (Beta)
- Email approvals
- Behavioral event triggers and reporting
- Multi-account management (Beta)
- Limit access to content and data
- Anthropic Integration
- Log in as another user
- Brands Add-On
- Custom objects
- Salesforce custom object sync
Rationale
HubSpot's Customer Portal is a pre-built solution for customer service, allowing customers to manage support tickets and access a knowledge base. While it offers customization for branding and access control, it is not a low-code platform for building arbitrary internal tools. It's a specific product within HubSpot's Service Hub, not a general-purpose development platform like Retool. It lacks the broad API/database integrations, drag-and-drop UI builder for diverse components, and extensive code customization capabilities that define Retool.
