HelpDesk
helpdesk.comSummary
HelpDesk is a customer service ticketing system designed to streamline support operations. It offers features for ticket management, team collaboration, automation, and AI-powered assistance to help businesses handle customer inquiries efficiently across multiple channels.
Features8/14
See allMust Have
3 of 5
API & Database Integrations
Code Customization
Access Control & Security
Drag-and-Drop UI Builder
Flexible Deployments
Other
5 of 9
Debugging & Monitoring
Audit Logs & Analytics
Workflow Automation
AI-Generated App Assistant
Custom Theming & Branding
Version Control Integration
Mobile-Responsive Support
Prebuilt React Components
Partner & Customer Portals
PricingSubscription
See allTeam
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
- 5 email templates
- 5 active rules
- 5 activated custom fields
Business
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
- 100 email templates
- 50 active rules
- 20 activated custom fields
Enterprise
- Everything from the Business plan with no limits
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
- White label
Rationale
HelpDesk is a customer service ticketing system, not a low-code platform for building internal tools. While it offers integrations, automation, and some AI features, these are all geared towards managing customer support tickets and workflows, not for general application development. It lacks a drag-and-drop UI builder for custom apps and flexible deployment options as described in the Retool concept. The 'API & Developers' section indicates API access, and 'Custom SSO' points to access control. 'Audit log' and 'Multiple reports' align with audit logs and analytics. 'Automation' and 'AI' features align with workflow automation and AI app assistant. 'Custom domain and reply address' and 'Visual email template builder' relate to custom theming and branding.
