HelpDesk
helpdesk.comSummary
HelpDesk is an AI-powered customer support ticketing system designed to streamline customer service operations. It offers features like automated ticket management, AI-driven text enhancements, language detection, and integrations with various platforms to centralize communication and improve agent efficiency.
Features7/14
See allMust Have
3 of 5
API & Database Integrations
Code Customization
Access Control & Security
Drag-and-Drop UI Builder
Flexible Deployments
Other
4 of 9
Audit Logs & Analytics
Workflow Automation
AI-Generated App Assistant
Custom Theming & Branding
Debugging & Monitoring
Version Control Integration
Mobile-Responsive Support
Prebuilt React Components
Partner & Customer Portals
PricingSubscription
See allTeam
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
- 5 email templates
- 5 active rules
- 5 activated custom fields
Business
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
- 100 email templates
- 50 active rules
- 20 activated custom fields
Enterprise
- Everything from the Business plan with no limits
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
- White label
Rationale
HelpDesk is primarily a customer support ticketing system, which is a different core product category than Retool's low-code internal tools platform. While HelpDesk offers some features that overlap with Retool's capabilities, such as API integrations, automation (workflow automation), AI features (AI-generated app assistant), and security (access control), it lacks the fundamental drag-and-drop UI builder for general application development and flexible deployment options that are central to Retool's offering. The 'code customization' is present through API and developer access, but not in the same direct embedded coding context as Retool. The 'custom theming & branding' is present for emails and domains, but not for a general UI builder.
