Zapier is an automation platform that allows users to connect various web applications and automate workflows. It offers AI-powered tools like chatbots and agents to streamline tasks and customer interactions, integrating with thousands of popular business applications.

Features
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Must Have

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API & Database Integrations

Drag-and-Drop UI Builder

Code Customization

Access Control & Security

Flexible Deployments

Other

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Workflow Automation

Debugging & Monitoring

Version Control Integration

Audit Logs & Analytics

Mobile-Responsive Support

Prebuilt React Components

AI-Generated App Assistant

Custom Theming & Branding

Partner & Customer Portals

Rationale

Zapier's suite of tools, including Chatbots, Interfaces, Tables, and Zaps, aligns with the concept of a low-code platform for building custom internal applications. The platform offers integrations with various apps (API & Database Integrations), allows building custom pages (Drag-and-Drop UI Builder), and enables workflow automation. The mention of 'no-code solutions' and 'custom pages' further supports this classification. While not explicitly stated, security is mentioned as a capability, and the ability to code workflows in a web IDE suggests code customization.

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