Summary
Ask questionsGiva provides AI-powered knowledge and ticket copilots designed to enhance efficiency and issue resolution for customer service and IT help desk teams. Its AI capabilities include generating answers from internal knowledge articles, summarizing tickets, and rewriting text for clarity and tone. The platform emphasizes security and HIPAA compliance, operating within a private Azure environment.
Features4/31
See allMust Have
3 of 9
Semantic Search
Conversational AI Interface
User Feedback Learning
AI File Chat
Automated Sorting Rules
Cloud Storage Integration
Privacy Controls
Automated Folder Organization
File Editing & Renaming
Other
1 of 22
Security & Privacy Controls
Feedback-Driven Refinement
Manual Approval Workflow
Demo Mode
Local File Access
Usage Credits & Quotas
Multi-User Collaboration
Enterprise SSO & Compliance
Centralized Team Billing
Advanced AI Model
Data Encryption & Security
Cloud Storage Integrations
Local File System Access
File Cleaning & Deduplication
Content-based Q&A
Version History
Multi-tier Pricing Plans
User Roles & Permissions
Cross-platform Support
Bulk Operations & Batch Processing
Customizable Sorting Rules
Notifications & Reminders
PricingTiered
See allProfessional Suite
- Up to 18 agents
- Up to 1500 end users or customers
- Unlimited storage
- Unlimited usage of AI Copilot for all modules
- 3 service desks
- 3 email inboxes for converting emails into tickets
- Minimum of 5 licenses required
Enterprise Suite
- No maximum number of agents
- Unlimited end users or customers
- Unlimited storage
- Unlimited usage of AI Copilot for all modules
- Unlimited service desks
- Unlimited email inboxes for converting emails into tickets
- Customer Success Manager
- Minimum of 5 licenses required
Rationale
Giva's AI-Powered Knowledge & Ticket Copilots offer some AI-driven features like semantic search within knowledge bases and conversational AI for ticket management. It also emphasizes security and privacy, and mentions a feedback mechanism for continuous improvement. However, it is primarily a help desk and IT service management solution, not a general file organizer. It lacks core features related to automated file sorting, local file access, or direct file editing/renaming as described for Dynbox.
