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Nextiva
nextiva.comSummary
Nextiva provides a Unified Customer Experience Management (CXM) platform that integrates various communication channels, including voice, video, chat, and social media, into a single AI-powered system. It aims to enhance customer interactions, improve agent efficiency, and streamline contact center operations through features like real-time transcription, summarization, intelligent routing, and CRM integrations.
Feature Matches1/16
See all1/16
Must Have
0 of 5
Screen Recording
Camera Recording
Instant Shared Links
Basic Video Editing
Viewer Analytics
Other
1 of 11
Auto-Generated Transcripts
Team Library
Timestamped Comments
Emoji Reactions
Slack Integration
Gmail Integration
Mobile App Support
Custom Branding
Password Protection
Enterprise Security & Compliance
API Access
PricingTiered
See allTiered
Core
$15.00 yearly
- Inbound & Outbound Voice
- Business SMS
- Video meetings
- Screenshare & file share
- Call routing
- Team chat & collaboration
- Mobile app
Engage
$25.00 yearly
- Everything in Core
- Customer-to-team SMS Messaging
- Toll-free number & minutes
- Advanced reporting
- Inbound sales and service call center
- Web chat: Live & bot
Power Suite CX
$75.00 per user
- Voice & web chat
- Blended inbound & outbound calling
- AI transcription & summarization
- Customizable intelligent and skills-based routing
- Omnichannel Engagement
- Inbound calling
- Outbound calling
- Process automation
- Real-time dashboards and reporting (1 dashboard)
- Integrated Team Directory & Collaboration
- Workflow Builder
- Smart Call Routing (Up to 5)
- Voice Recording
- Omnichannel conversation history
- Contact Management
- Web Call Back
- ACD Call Back
- Geographic disaster recovery
- Up to 100 Agents
Rationale
Nextiva offers a comprehensive Unified-CXM platform with a focus on customer interactions. While it provides video meetings and call recording, its core offering is not asynchronous video communication like Loom. The most relevant feature match is 'Auto-Generated Transcripts' for calls, which aligns with 'video-transcripts' in the provided list. However, it does not explicitly offer screen recording, camera recording for standalone video messages, instant shared links for video, or basic video editing in the context of Loom's functionality. The video meeting feature is part of a broader communication suite, not a dedicated asynchronous video messaging tool.
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Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.