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Screendesk
screendesk.ioSummary
Ask questionsScreendesk is a video support platform designed for customer service teams to resolve tickets faster. It enables instant screen recordings and video calls, integrating with popular help desk software. The platform allows users to record, edit, share, and embed videos, providing tools for visual explanations and issue debugging.
Features15/16
See all15/16
Must Have
5 of 5
Screen Recording
Camera Recording
Instant Shared Links
Basic Video Editing
Viewer Analytics
Other
10 of 11
Timestamped Comments
Emoji Reactions
Auto-Generated Transcripts
Team Library
Slack Integration
Mobile App Support
Custom Branding
Password Protection
Enterprise Security & Compliance
API Access
Gmail Integration
PricingTiered
See allTiered
Free
$0.00 monthly
- Up to 3 support agents
- Up to 10 recordings per month
- Role-based permissions
- Helpdesk integration (Intercom, Zendesk, HelpScout)
- Slack integration
- Standard support
- 5-minutes recording duration
- 30-days video retention
Plus
$10.00 monthly
- Everything in Free
- Unlimited recordings
- Unlimited data retention
- Advanced Customization
- Video Library
- Video Analytics
- Video Editor
- White-label
- Members (Unlimited)
- Custom Video Thumbnails
- Intercom integration
- Zendesk integration
- HelpScout integration
- Slack integration
- Remove Screendesk branding
- Add your logo on the video & recorder page
- Customize colors
- Priority support
- Screen recordings duration 10 minutes
- Instant videoconference not included
- Console Logs not included
- Upload your own videos not included
- Embed links in your videos not included
- Two-factor authentication not included
- Remote log out not included
- Automated data deletion not included
- Hide sensitive data not included
- Video Summarization not included
- Sentiment Analysis not included
- Support via videoconference not included
- Dedicated account manager not included
- Custom onboarding & education not included
- SAML SSO not included
- User provisioning (SCIM) not included
- Service level agreements not included
- Custom contracts not included
- Invoicing not included
Pro
$18.00 monthly
Popular- Everything in Plus
- Instant videoconferences
- AI Video Summarization
- Call-to-Action
- Upload your own videos
- Data deletion automation
- Hide sensitive data
- Instant videoconference
- Upload your own videos
- Embed links in your videos
- Two-factor authentication
- Remote log out
- Automated data deletion
- Hide sensitive data
- Video Summarization
- Sentiment Analysis
- Support via videoconference
- Screen recordings duration 10 minutes
- Console Logs not included
- Dedicated account manager not included
- Custom onboarding & education not included
- SAML SSO not included
- User provisioning (SCIM) not included
- Service level agreements not included
- Custom contracts not included
- Invoicing not included
Enterprise
Custom
- Everything in Pro
- Console Logs
- SAML SSO
- User Provisioning SCIM
- Service Level Agreement
- Custom Contracts
- Invoicing
- Dedicated account manager
- Custom onboarding & education
Rationale
Screendesk is a strong match for the concept of an asynchronous video communication platform. It explicitly offers screen recording, instant sharing, and video editing, which are core 'must-have' features. While camera recording isn't explicitly highlighted as a standalone feature, the 'One-click recording Start recording your screen, camera, or both in seconds' implies its presence. The platform also provides a video library, viewer analytics, video transcripts, and various integrations, aligning with many 'other' features. The focus on customer support teams as a target audience is a specific niche within the broader enterprise communication market, but the core functionality aligns well.
