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Level AI
thelevel.aiSummary
Level AI provides screen recording and monitoring software designed for contact centers. Its primary purpose is to enhance quality assurance, optimize agent performance, ensure regulatory compliance, and detect fraudulent activities by offering comprehensive visibility into agent-customer interactions. The platform also includes features for data redaction and integrates with various contact center tools.
Feature Matches3/16
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Must Have
2 of 5
Screen Recording
Viewer Analytics
Camera Recording
Instant Shared Links
Basic Video Editing
Other
1 of 11
Enterprise Security & Compliance
Team Library
Timestamped Comments
Emoji Reactions
Auto-Generated Transcripts
Slack Integration
Gmail Integration
Mobile App Support
Custom Branding
Password Protection
API Access
Rationale
Level AI offers screen recording specifically for contact centers, which aligns with the core 'screen-recording' feature. They also provide 'viewer-analytics' through their QA and monitoring capabilities, allowing managers to gain insights from the recordings. Furthermore, their emphasis on 'security-compliance' with various standards like GDPR, HIPAA, PCI, and ISO 27001 is clearly stated. While it offers screen recording, it's tailored for contact center operations and quality assurance rather than general asynchronous video communication, which is a key differentiator from Loom.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.