Competitors
50
Summary
Birdie is a screen recording solution designed for customer support teams to streamline issue resolution. It enables customers to submit screen recordings of their problems and allows support agents to record their screens for bug reporting and providing instructions. The platform integrates with popular helpdesk systems and focuses on capturing technical logs alongside video for comprehensive troubleshooting.
Feature Matches10/16
See all10/16
Must Have
4 of 5
Screen Recording
Instant Shared Links
Basic Video Editing
Viewer Analytics
Camera Recording
Other
6 of 11
Auto-Generated Transcripts
Team Library
Custom Branding
Password Protection
Enterprise Security & Compliance
API Access
Timestamped Comments
Emoji Reactions
Slack Integration
Gmail Integration
Mobile App Support
PricingTiered
See allTiered
Free
€0.00 one time
- 10 incoming recordings per month
- Unlimited outgoing recordings
- Unlimited agents
- All helpdesk integrations (Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, Freshchat, Jira Service Desk, HelpScout)
- Viewer insights
- Helpdesk tags
- Forward Recordings
- Web SDK
- Slack integration
- Zapier integration
- Tags for analytics
- How-to Library
- Trim Recordings
- Storage in US or EU
- GDPR opt-in
- Role-Based Permissions
- Google SSO
- Email and Live chat support (Standard)
- CoBrowsing: 3 sessions per agent per month
- CoBrowsing: Draw, Click, Scroll, Type actions
- CoBrowsing: Audio Call, Video Call, Screen Sharing
- 10 incoming recordings per month
- Screen recordings retained for 30 days
- Screen recording duration limited to 5 minutes
- No console & network logs
- No custom branding (cannot remove Birdie branding)
- No AI Summary & transcripts
- No API access
- No sensitive data hiding
- No custom data retention policy
- No storage on your own S3 bucket
- No Two-Factor Authentication
- No Recordings Privacy Settings
- No Remote log-out
- No SAML SSO & SCIM provisioning
- No Dedicated Account Manager
- No Tailored Onboarding & Education
- No Solution Design
- CoBrowsing: No capture console logs
- CoBrowsing: No record coBrowsing sessions
- CoBrowsing: No hide sensitive data
- CoBrowsing: No auto data deletion
- CoBrowsing: No two-factor authentication
- CoBrowsing: No remote log-out
- CoBrowsing: No SAML SSO
- CoBrowsing: No SCIM/User provisioning
- CoBrowsing: No dedicated account manager
- CoBrowsing: No tailored onboarding & education
- CoBrowsing: No solution design
- CoBrowsing: No Service Level Agreements
Plus
€80.00 monthly
- Everything in Free
- Up to 10 agents (flat rate)
- Unlimited incoming recordings
- Hide sensitive data
- Remove Birdie branding
- Priority Support
- Unlimited screen recordings retention
- Custom branding (Add your logo, Select background color, Subdomain)
- CoBrowsing: Unlimited sessions
- CoBrowsing: Remove Birdie branding
- Limited to up to 10 agents
- Screen recording duration limited to 5 minutes
- No console & network logs
- No AI Summary & transcripts
- No custom data retention policy
- No SAML SSO & SCIM provisioning
- No Dedicated Account Manager
- No API access
- No storage on your own S3 bucket
- No Two-Factor Authentication
- No Recordings Privacy Settings
- No Remote log-out
- No Tailored Onboarding & Education
- No Solution Design
- CoBrowsing: No capture console logs
- CoBrowsing: No record coBrowsing sessions
- CoBrowsing: No auto data deletion
- CoBrowsing: No two-factor authentication
- CoBrowsing: No remote log-out
- CoBrowsing: No SAML SSO
- CoBrowsing: No SCIM/User provisioning
- CoBrowsing: No dedicated account manager
- CoBrowsing: No tailored onboarding & education
- CoBrowsing: No solution design
- CoBrowsing: No Service Level Agreements
Business
Custom
Popular- Everything in Plus
- For support teams of any size (unlimited agents)
- Console & network logs
- AI summary & transcripts
- Custom data retention policy
- SAML SSO & SCIM provisioning
- Dedicated Account Manager
- API access
- Storage on your own S3 bucket
- Two-Factor Authentication
- Recordings Privacy Settings
- Remote log-out
- Tailored Onboarding & Education
- Solution Design
- Support via Email, Live chat, video calls (Priority)
- CoBrowsing: Capture console logs
- CoBrowsing: Record coBrowsing sessions
- CoBrowsing: Auto data deletion
- CoBrowsing: Two-factor authentification
- CoBrowsing: Remote log-out
- CoBrowsing: SAML SSO
- CoBrowsing: SCIM/User provisioning
- CoBrowsing: Dedicated account manager
- CoBrowsing: Tailored onboarding & education
- CoBrowsing: Solution design
- CoBrowsing: Service Level Agreements
Rationale
Birdie is a screen recording solution primarily aimed at customer support teams to help them resolve issues faster. It offers features for both customers to request screen recordings and for support agents to record their own screens for bug reports or instructions. The platform integrates with various helpdesk systems and emphasizes capturing technical logs alongside video. While it doesn't explicitly mention camera recording as a standalone feature for the user, it focuses heavily on screen recording for issue resolution. It also provides features like basic editing (trimming), viewer insights, auto-generated transcripts, custom branding, and enterprise-grade security.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.