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Userpilot
userpilot.comSummary
Userpilot is a product growth platform that helps businesses understand user behavior, onboard users, drive feature adoption, and boost retention. It offers tools for product analytics, user engagement (in-app guides, checklists, tooltips), user feedback (surveys, NPS), and session replay to visualize user journeys.
Feature Matches0/16
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No common features found
PricingTiered
See allTiered
Starter
$299.00 monthly
- Up to 2,000 Monthly Active Users
- In-App User Engagement
- User Segmentation & Tracking
- Analyze Usage Trends
- NPS Survey
- Track & Analyze Pages
- Programmatic Events
- Visually Labeled Events
- 5,000 Sessions (Session Replay)
- Engagement Reporting
- Weekly Digest
- 3 Seats
- Unlimited Domains
- 1 Year Data Retention
- Compliance (SOC 2 Type 2, HIPAA, ISO 27001, GDPR)
- 2FA
- Email Support
- Up to 10 Segments
- No Custom Events
- No Retroactive Events Autocapture
- No Funnels
- No Retention
- No Paths
- No Custom Dashboards
- No Cross-Application Product Analytics
- No Cross-Application Executive Dashboards
- No Resource Center
- No Email Engagement
- No Surveys (other than NPS)
- No Unlimited Session Capture
- No Replay Retention (beyond 5,000 sessions)
- No Saved Playlists
- No Mobile Engagement (Add-On)
- No Advanced Targeting & Personalization features
- No Custom CSS
- No Custom Signals & Notifications
- No Design Library
- No Webhooks (beyond 3)
- No HTTP API
- No Bulk Import/Export
- No Data Warehouse Sync
- No Hubspot/Salesforce integrations
- No Multi-Application Support
- No SAML 2.0 SSO
- No Roles & Permissions
- No Activity Logs
- No Live Chat
- No Phone Support
- No Priority Troubleshooting
- No 90-Day Implementation Plan
- No Dedicated Customer Success Manager
- No Optional EU Data Hosting
- No Technical Implementation Specialist
- No Security Assist
- No Service Level Agreement (SLA)
- No Custom Invoicing
- No Professional Services & Consulting
Growth
$799.00 monthly
Popular- Everything from Starter plus:
- Custom MAUs
- Advanced Product Analytics
- Event Autocapture
- Resource Center & Advanced In-App Surveys
- Email Engagement
- Unlimited User Segmentation
- Custom Events
- Retroactive Events Autocapture
- Funnels
- Retention
- Paths
- Custom Dashboards
- Cross-Application Product Analytics
- Cross-Application Executive Dashboards
- Resource Center
- Email Engagement
- Surveys
- 30 Days Replay Retention
- Saved Playlists
- Personalization
- Event-Based Content Triggering
- Event Custom Occurrences & Metadata
- A/B Testing & Experimentation
- Localization (5 languages)
- Content Throttling & Ordering
- Custom Branding
- Content Error Alerts
- Custom CSS
- Custom Signals & Notifications
- Design Library
- 3 Webhooks
- HTTP API
- 15 Seats
- 3 Year Data Retention
- Staging Environment
- Multi-Application Support
- Live Chat
- Unlimited Session Replays (Add-On)
- Mobile Engagement (Add-On)
- Bulk Import Historical Events (Add-On)
- Bulk Export Events (Add-On)
- Data Warehouse Sync (Add-On)
- Hubspot (Add-On)
- Salesforce (Add-On)
- No Custom Domain Hosting
- No SAML 2.0 SSO
- No Roles & Permissions
- No Activity Logs
- No Phone Support
- No Priority Troubleshooting
- No 90-Day Implementation Plan
- No Dedicated Customer Success Manager
- No Optional EU Data Hosting
- No Technical Implementation Specialist
- No Security Assist
- No Service Level Agreement (SLA)
- No Custom Invoicing
- Professional Services & Consulting (Add-On)
Enterprise
Custom
- Everything from Growth plus:
- Premium Integrations
- Bulk Data Export & Import
- Data Warehouse Sync (Add-On)
- Custom Roles & Permissions
- SAML SSO & Activity Logs
- Security Audit & Compliance
- Custom Contract & SLA
- Custom MAUs
- Unlimited User Segmentation
- Unlimited Webhooks
- Unlimited Seats
- Custom Data Retention
- Custom Domain Hosting
- SAML 2.0 SSO
- Roles & Permissions
- Activity Logs
- Phone Support
- Priority Troubleshooting
- 90-Day Implementation Plan
- Dedicated Customer Success Manager
- Optional EU Data Hosting
- Technical Implementation Specialist
- Security Assist
- Service Level Agreement (SLA)
- Custom Invoicing
- Unlimited Session Replays (Add-On)
- Mobile Engagement (Add-On)
- Bulk Import Historical Events (Add-On)
- Bulk Export Events (Add-On)
- Data Warehouse Sync (Add-On)
- Hubspot (Add-On)
- Salesforce (Add-On)
- Professional Services & Consulting (Add-On)
Rationale
Userpilot offers 'Session Replay' which records user interactions within a product for analytics and bug finding. While this involves recording a screen, it is fundamentally different from the asynchronous video communication platform described by Loom. Loom focuses on creating and sharing video messages for communication and collaboration, whereas Userpilot's session replay is for product analytics and understanding user behavior within an application. None of the 'must-have' features like camera recording, instant shared links, or basic video editing are present, nor are the 'other' features like team libraries or integrations for video sharing.
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After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
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Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.