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RingCentral MVP (Message, Video, Phone)
ringcentral.comSummary
RingCentral MVP is an AI-powered cloud communications platform offering business phone, messaging, video meetings, and contact center solutions. It provides conversation intelligence through RingSense, AI-driven assistance for calls and messages, and integrates with various business applications to streamline communication and enhance customer experiences.
Feature Matches10/16
See all10/16
Must Have
5 of 5
Screen Recording
Camera Recording
Instant Shared Links
Basic Video Editing
Viewer Analytics
Other
5 of 11
Timestamped Comments
Emoji Reactions
Auto-Generated Transcripts
Team Library
Enterprise Security & Compliance
Slack Integration
Gmail Integration
Mobile App Support
Custom Branding
Password Protection
API Access
PricingTiered
See allTiered
Core
$30.00 per user
- Unlimited domestic calling
- Business SMS and MMS
- Call menu (IVR)
- HD video meetings (100 participants)
- Google, Microsoft integrations
- Single sign-on
- Shared voicemail
- Real-time Quality of Service (QoS) analytics
- Developer platform, custom integrations, access to APIs
- AI Assistant for Video: Transcribes meetings, Provides closed captioning, Summarizes video recordings, Generates video highlights
- AI Assistant for Phone: Provides closed captioning, Transcribes calls
- Limited storage for team messaging and file sharing
- Basic call queues
- On-demand call recording
- Up to 100 video participants
- No unlimited internet fax
- No unlimited storage for files, messaging, and recordings
- No AI Assistant for SMS
- No AI Assistant for Team Messaging
- No Cost center management
- No Multi-site admin and management
- No Custom roles and permissions
- No Adoption analytics
- No Business Analytics Essentials
- No Business Analytics Pro
- No Device analytics and alerts
- No Live Reports for real-time call queue management
- No Archiver App integration for cloud storage back-up
- No CRM integrations with Salesforce, Zendesk, and more
- No Industry-specific integrations with VMWare, Canvas, Smarsh, and more
Advanced
$35.00 per user
Popular- Everything in Core PLUS:
- Auto call recording
- Connect multiple sites
- Advanced call monitoring and handling
- Unlimited internet fax
- CRM integrations (Salesforce, HubSpot, and 300+ apps)
- Adoption and usage analytics with 6 months of storage
- Archiver for cloud storage back-up
- Custom roles and permissions
- AI Assistant for Video: Transcribes meetings, Provides closed captioning, Summarizes video recordings, Generates video highlights
- AI Assistant for Phone: Provides closed captioning, Transcribes calls
- AI Assistant for Team Messaging: Summarizes unread messages
- Limited storage for team messaging and file sharing
- Up to 100 video participants
- No unlimited storage for files, messaging, and recordings
- No AI Assistant for SMS
- No Business Analytics Pro
- No Device analytics and alerts
- No Live Reports for real-time call queue management
- No Industry-specific integrations with VMWare, Canvas, Smarsh, and more
Ultra
$45.00 per user
- Everything in Advanced PLUS:
- Customizable analytics and reporting
- 12 months of analytics and reporting history
- HD video meetings (200 participants)
- Device analytics and alerts
- Unlimited storage for files and recordings
- AI Assistant for Video: Transcribes meetings, Provides closed captioning, Summarizes video recordings, Generates video highlights
- AI Assistant for Phone: Provides closed captioning, Transcribes calls
- AI Assistant for SMS: Helps write, draft, and edit, Translates SMS texts
- AI Assistant for Team Messaging: Summarizes unread messages, Helps write, draft, and edit, Translates team messages
- No Live Reports for real-time call queue management
- No Industry-specific integrations with VMWare, Canvas, Smarsh, and more
Rationale
RingCentral offers a comprehensive suite of communication tools, including video conferencing and collaboration features under its 'RingVideo' product. While it's not solely an asynchronous video platform like Loom, it provides core functionalities such as screen recording, camera recording, and instant sharing of video links. The website also mentions AI-powered features like live transcriptions and summaries, which align with video transcripts and basic video editing capabilities. Furthermore, it highlights features like 'Team Library' for organizing content and 'Viewer Analytics' for insights. The platform also emphasizes enterprise-grade security and compliance. Although it's a broader UCaaS solution, its video capabilities directly overlap with many of Loom's features.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.