Crisp
crisp.chatSummary
Ask questionsCrisp is a business messaging platform that centralizes customer communications across various channels like live chat, email, and social media into a unified inbox. It provides tools for customer support, marketing, and sales, including an AI chatbot, CRM, and knowledge base, to help businesses manage customer interactions and automate workflows.
Features0/16
See allNo common features found
PricingFreemium
See allFree
- Website chat widget
- Engage with visitors directly on your website
- 2 seats included
- Destroy silos, centralize conversations, improve internal collaboration and enhance customer satisfaction.
- Shared inbox
- Get everything related to your customer service right in your pocket.
- Mobile applications
- Integrate the chatbox the way you want and implement the behaviours you need to engage with your users.
- Chat SDKs
- Centralize answers from customizable contact forms within your Crisp Inbox.
- Contact form
- Sync each Crisp conversation with your e-commerce platform: Shopify, Adobe, WooCommerce, and Prestashop.
- E-Commerce integrations
- Stay up to date with your opened conversations.
- Push notifications
- 100 Customer Profiles
- 0 AI Usage
Mini
- All the free features, plus:
- Shared email inbox
- Manage all customer emails in one collaborative inbox
- 4 seats included
- Create, manage and use a gallery of pre-existing messages that makes your team more efficient.
- Shortcuts
- Engage chat conversations automatically based on specific behaviors.
- Chat triggers
- Make internal collaboration easy, centralized and personalized for each conversation.
- Private notes
- Setup a custom domain to send your outbound emails and improve deliverability.
- Custom email domain
- Unlimited data retention
- Search for messages, articles, contacts or plugins using advanced filters.
- Internal search
- 5000 Customer Profiles
- 0 AI Usage
Essentials
- All the Mini features, plus:
- Customer data management
- Organize and utilize customer information effectively
- 10 seats included
- Connect your Crisp inbox with WhatsApp Business, Instagram DMs, SMS, Line, Vyber, and more.
- Omnichannel inbox
- Create your ideal workflows in seconds using a visual builder powered by artificial intelligence.
- Workflow automation builder
- Build AI-powered omnichannel chatbot, with a super-advanced no-code workflow builder.
- Omnichannel AI Chatbot
- Write, manage and edit a dedicated help center that integrates deeply with Crisp.
- Knowledge base
- Measure conversational activity, customer satisfaction and operator's activity.
- Analytics
- Assign conversations automatically based on pre-defined or custom rules.
- Routing rules & Assignment
- 50000 Customer Profiles
- 50 AI Usage
Plus
- All the Essentials features, plus:
- AI-powered automations
- Engage with visitors directly on your website
- 20+seats (and more)
- Let your AI chatbot handle common tasks so your human agents can focus where they can provide best value.
- Unlimited AI-powered resolutions
- Offer a dedicated customer portal to your customers where they can open new tickets or follow existing ones.
- Ticketing system
- Connect your Crisp workspace with all the services your company uses.
- 100+ integrations
- Get rid of the Crisp watermark 'We run on Crisp'.
- White labelling
- Better control rate limits to make sure each and every features can fit with your intensive use-case.
- Enhanced rate limits
- Build your own custom dashboard and analytics to fit with your company's metrics and objectives.
- Advanced analytics
- 200000 Customer Profiles
- unlimited AI Usage
Rationale
Crisp is a customer messaging platform focused on live chat, shared inboxes, and AI-powered chatbots for customer support, sales, and marketing. While it offers various communication channels and some features like 'Remote visual assistance' which might involve screen sharing, it does not explicitly offer screen recording or camera recording as core features for asynchronous video communication, which are must-have features for Loom. The platform's primary focus is on text-based and real-time chat, with some audio/video call capabilities, but not the asynchronous video messaging that Loom specializes in.
