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Crisp
crisp.chatSummary
Crisp is an all-in-one AI-powered omnichannel messaging platform for businesses, designed to enhance customer support and engagement. It offers tools like AI chatbots, a shared inbox, CRM, and analytics, enabling companies to automate interactions, centralize communications, and personalize customer experiences across various channels.
Feature Matches0/16
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No common features found
PricingFreemium
See allFreemium
MINI
$45.00 monthly
- All the free features, plus:
- Shared email inbox
- 4 seats included
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
- 5000 Customer Profiles
- 0 AI Usage
ESSENTIALS
$95.00 monthly
- All the Mini features, plus:
- Customer data management
- 10 seats included
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
- 50000 Customer Profiles
- 50 AI Usage
PLUS
$295.00 monthly
Popular- All the Essentials features, plus:
- AI-powered automations
- 20+ seats (and more)
- Unlimited AI-powered resolutions
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
- 200000 Customer Profiles
- unlimited AI Usage
ENTERPRISE
Custom
- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Unique pricing
- Team training
Rationale
Crisp is a customer messaging platform focused on live chat, shared inboxes, and AI-powered chatbots for customer support, sales, and marketing. While it offers various communication channels and some features like 'Remote visual assistance' which might involve screen sharing, it does not explicitly offer screen recording or camera recording as core features for asynchronous video communication, which are must-have features for Loom. The platform's primary focus is on text-based and real-time chat, with some audio/video call capabilities, but not the asynchronous video messaging that Loom specializes in.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.