Jira Service Management
atlassian.comSummary
Ask questionsJira Service Management is an IT Service Management (ITSM) platform by Atlassian, designed to help IT, development, and business teams streamline service delivery. It offers features for request, incident, problem, change, and asset management, aiming to improve collaboration and efficiency in support and operations.
Features0/16
See allNo common features found
PricingTiered
See allFree
- Templates for ITSM, Customer Service, HR, and more
- Alerts, on-call schedules, and incident template
- Multi-channel support, including customer portal, email, and chat
- Work intake through customizable forms, workflows, and queues
- Embedded knowledge base
- Support from Atlassian Community
- Limited to 3 agents
- 2 GB file storage
- 100 emails per day
- 500 rule runs per month
Standard
- Everything from Free, plus:
- Custom-branded help center
- Unlimited email notifications
- Audit logs and multi-region data residency
- Up to 20,000 agents and unlimited customers
- 9/5 regional support
Premium
- Everything from Standard, plus:
- Rovo Agents, Search and Chat, for AI-powered service and operations
- Virtual service agent
- Asset and configuration management
- Advanced incident and problem management
- Change management
- Deployment gating with CI/CD tools
- Advanced alert integrations and incident investigation
- Real-time incident monitoring
- 24/7 support for critical issues
- 99.9% uptime SLA
Enterprise
- Everything from Premium, plus:
- Cross-product insights with Atlassian Analytics and Data Lake
- Advanced admin controls and security
- Enterprise-grade identity and access management
- Unlimited automations
- Multiple sites (up to 150)
- 24/7 support for all issues
- 99.95% uptime SLA
Rationale
Jira Service Management is an IT Service Management (ITSM) platform, not an asynchronous video communication platform. While it is an Atlassian product, and Atlassian also owns Loom, Jira Service Management itself does not offer any of the video recording, sharing, or editing features that are central to Loom's functionality. The website content for Jira Service Management focuses entirely on IT support, incident management, change management, and asset management, with no mention of video messaging capabilities.
