Contact Center Screen Recording Software

CallMiner offers screen recording software specifically designed for contact centers. This product aims to optimize agent performance, ensure compliance, and streamline organizational processes by capturing and analyzing agent screen interactions during customer calls. It helps supervisors with training, coaching, and identifying workflow bottlenecks.

CallMiner's "Contact Center Screen Recording Software" explicitly offers screen recording capabilities for contact center agents. While it focuses on internal training, compliance, and performance optimization rather than general asynchronous video communication, the core feature of screen recording is present. The website content heavily emphasizes screen recording as a product, but it does not appear to offer camera recording, instant shared links for general use, basic video editing, or viewer analytics in the same way Loom does for external sharing and collaboration. Its analytics are more geared towards agent performance and compliance rather than video engagement metrics for shared content.