WalkMe

WalkMe is a Digital Adoption Platform (DAP) that helps organizations improve software usage, guide users through workflows, and automate tasks within their existing applications. It provides insights into application usage and workflow analytics to identify friction points and offers in-app guidance and automation to enhance employee productivity and software adoption across various departments, including sales, HR, and IT.

WalkMe is a Digital Adoption Platform that directly aligns with the concept of an AI-driven desktop assistant for workflow optimization. It explicitly mentions 'workflow automation', 'workflow accelerators', 'in-app guidance', 'contextual AI assistance', and 'workflow analytics', which directly correspond to the must-have features of workflow observation, pattern analysis, actionable suggestions, and task automation. Furthermore, it offers many 'other' features like smart templates (workflow accelerators), contextual inline help (in-app guidance), integrations, team collaboration (sharing best practices), onboarding acceleration, and analytics dashboards. The 'DeepUI technology' and 'non-intrusive UI' also align with the concept's non-intrusive observation.