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Intercom Copilot
intercom.comSummary
Intercom Copilot is an AI-powered assistant designed for customer service agents. It provides instant answers and guidance by leveraging internal and external knowledge sources, aiming to increase agent efficiency and improve customer interactions. It also assists with agent training and onboarding.
Feature Matches5/14
See all5/14
Must Have
1 of 4
Actionable Suggestions
Workflow Observation
Pattern Analysis
Task Automation
Other
4 of 10
Contextual Inline Help
Integration APIs
Onboarding Accelerator
Knowledge Sharing
Macro Recording
Smart Templates Library
Team Collaboration
Analytics Dashboard
Privacy Controls
Non-Intrusive UI
PricingTiered
See allTiered
Essential
$29.00 monthly
- Fin AI Agent ($0.99 per resolution)
- Messenger
- Shared Inbox and Ticketing system
- Pre-built reports
- Public Help Center
Advanced
$85.00 monthly
- Every Essential feature
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
$132.00 monthly
- Every Advanced feature
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Rationale
Intercom's Copilot is an AI assistant for customer support agents. While it doesn't directly observe on-screen workflows or automate tasks in the same way 'Second Cursor' does, it provides 'actionable suggestions' and 'contextual inline help' by pulling information from various sources (knowledge hub, conversation history, external content) to help agents answer questions and troubleshoot. It also aids in 'onboarding-accelerator' by training new agents. The 'knowledge-sharing' aspect is present as it centralizes content for agents. It integrates with other tools, aligning with 'integration-apis'. However, it lacks the core 'workflow-observation', 'pattern-analysis', and 'task-automation' features as defined for 'Second Cursor', which focuses on general desktop productivity automation rather than specific customer service interactions.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.