Intercom Copilot

Intercom Copilot is an AI-powered assistant designed for customer service agents. It provides instant answers and guidance by leveraging internal and external knowledge sources, aiming to increase agent efficiency and improve customer interactions. It also assists with agent training and onboarding.

Intercom's Copilot is an AI assistant for customer support agents. While it doesn't directly observe on-screen workflows or automate tasks in the same way 'Second Cursor' does, it provides 'actionable suggestions' and 'contextual inline help' by pulling information from various sources (knowledge hub, conversation history, external content) to help agents answer questions and troubleshoot. It also aids in 'onboarding-accelerator' by training new agents. The 'knowledge-sharing' aspect is present as it centralizes content for agents. It integrates with other tools, aligning with 'integration-apis'. However, it lacks the core 'workflow-observation', 'pattern-analysis', and 'task-automation' features as defined for 'Second Cursor', which focuses on general desktop productivity automation rather than specific customer service interactions.