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Freshworks Freddy AI
freshworks.comSummary
Freshworks Freddy AI is an AI-powered customer service solution that automates and enhances support interactions for businesses. It features AI agents to handle routine customer queries across various channels and an AI Copilot to assist human agents with tasks like summarizing conversations, translating messages, and suggesting replies. The platform aims to improve efficiency, productivity, and customer satisfaction for support teams.
Feature Matches8/14
See all8/14
Must Have
2 of 4
Actionable Suggestions
Task Automation
Workflow Observation
Pattern Analysis
Other
6 of 10
Smart Templates Library
Contextual Inline Help
Integration APIs
Team Collaboration
Analytics Dashboard
Privacy Controls
Macro Recording
Onboarding Accelerator
Knowledge Sharing
Non-Intrusive UI
PricingSubscription
See allSubscription
Growth
$29.00 monthly
- Omnichannel engagement
- Intelligent chatbots
- Robust ticketing across web, SMS, messaging, and email
- Unified conversations (web, SMS, messaging, email)
- Ticketing
- Customer portal and knowledge base
- Team inbox
- Threads and tasks
- Bring your own channel (BYOC)
- Bring your own telephony (BYOT)
- Multilingual conversations
Pro
$69.00 monthly
Popular- Everything in Growth
- Customized support portals
- Custom objects
- Advanced ticketing
- Custom reporting
Enterprise
$109.00 monthly
- Everything in Pro
- Audit logs
- Approval workflows
- Skills-based assignments
- Additional security features
Rationale
Freshdesk Omni with Freddy AI offers AI-powered solutions for customer service, including AI agents for automated responses and an AI Copilot to assist human agents. While it focuses on customer service workflows rather than general desktop productivity, it demonstrates features like task automation (AI agents handling routine queries), actionable suggestions (AI Copilot suggesting replies, summarizing conversations), and pattern analysis (AI detecting sentiment, identifying gaps for self-improvement). It also has features like integration APIs, team collaboration (sharing workflows), analytics dashboard, and privacy controls. However, it does not explicitly mention 'workflow observation' in the sense of unobtrusively observing on-screen workflows across various applications for general productivity, but rather within the context of customer service interactions. The 'pattern analysis' is also geared towards customer service data rather than general desktop usage patterns.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.