Competitors
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DevRev offers an AI-powered platform designed to unify customer support, product development, and user experience. It provides tools for user observability, AI agents for various business functions, workflow automation, and extensive integrations to streamline operations and enhance customer insights.
Feature Matches1/14
See all1/14
Must Have
0 of 4
Workflow Observation
Pattern Analysis
Actionable Suggestions
Task Automation
Other
1 of 10
Privacy Controls
Macro Recording
Smart Templates Library
Contextual Inline Help
Integration APIs
Team Collaboration
Onboarding Accelerator
Analytics Dashboard
Knowledge Sharing
Non-Intrusive UI
PricingTiered
See allTiered
Starter
$19.99 per user
- AI agents, assistants, and deflection
- Modern omnichannel ticketing platform
- Data migration and integrations
- Ready to go reporting and analytics
- Up to 10 users
- 5 Custom Ticket Fields
- 3 Custom Ticket Types
- 1 Org Schedules
- Team Macros
- 1GB File Storage
- 1 Year Data Retention
- Structured data Data Sources
Pro
$59.99 per user
Popular- Everything in Starter
- Advanced reporting & analytics
- Custom SLA and routing policies
- Customizable object and data types
- 40 Custom Ticket Fields
- Customizable Custom Ticket Types
- 3 Org Schedules
- Team Macros
- 5GB File Storage
- 2 Years Data Retention
- Structured data Data Sources
Ultimate
Custom
- Everything in Pro
- Full object model customization and unlimited integrations
- Enterprise-grade security, compliance, controls, and policies
- Customizable Custom Ticket Fields
- Unlimited Org Schedules
- Personal Macros
- Customizable File Storage
- Customizable Data Retention
- Customizable Data Sources
Rationale
PLuG - User Observability focuses on session recordings, heatmaps, and funnel analytics for customer support and product insights. While it observes user interactions, its primary purpose is to diagnose customer issues and analyze user engagement for product improvement, rather than identifying repetitive tasks for automation or providing actionable suggestions for workflow optimization for individual knowledge workers. It does offer privacy controls, which is a matching feature.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.