Summary
Ask questionsDevRev offers an AI-powered platform designed to unify customer support, product development, and user experience. It provides tools for user observability, AI agents for various business functions, workflow automation, and extensive integrations to streamline operations and enhance customer insights.
Features1/14
See allMust Have
0 of 4
Workflow Observation
Pattern Analysis
Actionable Suggestions
Task Automation
Other
1 of 10
Privacy Controls
Macro Recording
Smart Templates Library
Contextual Inline Help
Integration APIs
Team Collaboration
Onboarding Accelerator
Analytics Dashboard
Knowledge Sharing
Non-Intrusive UI
PricingTiered
See allStarter
- AI agents, assistants, and deflection
- Modern omnichannel ticketing platform
- Data migration and integrations
- Ready to go reporting and analytics
- Up to 10 users
- 5 Custom Ticket Fields
- 3 Custom Ticket Types
- 1 Org Schedules
- Team Macros
- 1GB File Storage
- 1 Year Data Retention
- Structured data Data Sources
Pro
- Everything in Starter
- Advanced reporting & analytics
- Custom SLA and routing policies
- Customizable object and data types
- 40 Custom Ticket Fields
- Customizable Custom Ticket Types
- 3 Org Schedules
- Team Macros
- 5GB File Storage
- 2 Years Data Retention
- Structured data Data Sources
Ultimate
- Everything in Pro
- Full object model customization and unlimited integrations
- Enterprise-grade security, compliance, controls, and policies
- Customizable Custom Ticket Fields
- Unlimited Org Schedules
- Personal Macros
- Customizable File Storage
- Customizable Data Retention
- Customizable Data Sources
Rationale
PLuG - User Observability focuses on session recordings, heatmaps, and funnel analytics for customer support and product insights. While it observes user interactions, its primary purpose is to diagnose customer issues and analyze user engagement for product improvement, rather than identifying repetitive tasks for automation or providing actionable suggestions for workflow optimization for individual knowledge workers. It does offer privacy controls, which is a matching feature.
