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PLuG User Engagement is a GPT-powered chatbot solution by DevRev designed to enhance in-app customer support and engagement. It automates responses to user queries, provides self-service options, and integrates with existing tools to streamline customer experience. The platform aims to reduce support ticket volume and improve resolution times through conversational AI and workflow automation.
Feature Matches6/14
See all6/14
Must Have
2 of 4
Actionable Suggestions
Task Automation
Workflow Observation
Pattern Analysis
Other
4 of 10
Contextual Inline Help
Integration APIs
Analytics Dashboard
Non-Intrusive UI
Macro Recording
Smart Templates Library
Team Collaboration
Onboarding Accelerator
Knowledge Sharing
Privacy Controls
PricingTiered
See allTiered
Starter
$19.99 per user
- AI agents, assistants, and deflection
- Modern omnichannel ticketing platform
- Data migration and integrations
- Ready to go reporting and analytics
- For startups and small customer support teams with up to 10 users
Pro
$59.99 per user
Popular- Everything in Starter
- Advanced reporting & analytics
- Custom SLA and routing policies
- Customizable object and data types
Ultimate
Custom
- Everything in Pro
- Full object model customization and unlimited integrations
- Enterprise-grade security, compliance, controls, and policies
Rationale
PLuG User Engagement offers a GPT-powered chatbot for in-app support, which provides automated responses and suggestions to user queries. It also includes features like programmable nudges and in-app cues to suggest fixes, and session analytics to understand user engagement. While it automates tasks and provides suggestions, it doesn't explicitly state 'workflow observation' or 'pattern analysis' in the context of observing user workflows to identify repetitive tasks for optimization, but rather focuses on customer support interactions and in-app user behavior for engagement and issue resolution. The 'PLuG - User Observability' product might be closer to the core concept, but this specific page focuses on engagement.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.