Summary
Ask questionsPLuG User Engagement is a GPT-powered chatbot solution by DevRev designed to enhance in-app customer support and engagement. It automates responses to user queries, provides self-service options, and integrates with existing tools to streamline customer experience. The platform aims to reduce support ticket volume and improve resolution times through conversational AI and workflow automation.
Features6/14
See allMust Have
2 of 4
Actionable Suggestions
Task Automation
Workflow Observation
Pattern Analysis
Other
4 of 10
Contextual Inline Help
Integration APIs
Analytics Dashboard
Non-Intrusive UI
Macro Recording
Smart Templates Library
Team Collaboration
Onboarding Accelerator
Knowledge Sharing
Privacy Controls
PricingTiered
See allStarter
- AI agents, assistants, and deflection
- Modern omnichannel ticketing platform
- Data migration and integrations
- Ready to go reporting and analytics
- For startups and small customer support teams with up to 10 users
Pro
- Everything in Starter
- Advanced reporting & analytics
- Custom SLA and routing policies
- Customizable object and data types
Ultimate
- Everything in Pro
- Full object model customization and unlimited integrations
- Enterprise-grade security, compliance, controls, and policies
Rationale
PLuG User Engagement offers a GPT-powered chatbot for in-app support, which provides automated responses and suggestions to user queries. It also includes features like programmable nudges and in-app cues to suggest fixes, and session analytics to understand user engagement. While it automates tasks and provides suggestions, it doesn't explicitly state 'workflow observation' or 'pattern analysis' in the context of observing user workflows to identify repetitive tasks for optimization, but rather focuses on customer support interactions and in-app user behavior for engagement and issue resolution. The 'PLuG - User Observability' product might be closer to the core concept, but this specific page focuses on engagement.
