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Document360
document360.comSummary
Document360 is an AI-powered knowledge base platform designed for teams and customers to create, manage, and publish various forms of documentation, including FAQs, user guides, product documentation, and API documentation. It aims to reduce support tickets by providing comprehensive self-service content and offers features like AI search, content creation assistance, analytics, and integrations with other tools.
Feature Matches4/14
See all4/14
Must Have
0 of 4
Workflow Observation
Pattern Analysis
Actionable Suggestions
Task Automation
Other
4 of 10
Integration APIs
Team Collaboration
Analytics Dashboard
Knowledge Sharing
Macro Recording
Smart Templates Library
Contextual Inline Help
Onboarding Accelerator
Privacy Controls
Non-Intrusive UI
PricingTiered
See allTiered
Professional
Custom
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
- Auto-Translate to 50+ Languages
- SEO Customization
- Customise Knowledge Base Design
- API Documentation
- Download Article as PDF
- Feedback Manager
- 24/5 Support
- Guided Setup
- AI Writing Agent
- AI Content & FAQ Creation
Business
Custom
- Everything in Professional, plus:
- Custom Workflow Builder
- Embedded Help Centre
- Support Ticket Deflector
- Pro Analytics Dashboard
- Integrate with 30+ Tools
- API Support
- Dedicated Account Manager
- AI Search & Answer Experience
Enterprise
Custom
- Everything in Business, plus:
- Multiple Sign-On Models
- Interactive Decision Tree
- Testing Environment
- Security Audit Trail
- Dedicated Design Expert
- 24/5 Priority support
- AI Premium Suite (Auto-Generate Glossaries, Convert Screen Captures to Guides Beta, Create Video Tutorials Beta)
- Yearly plan only
Rationale
Document360 is a knowledge base software, which is a different product category from an AI-driven desktop assistant that observes workflows. While it offers features like analytics, integrations, and knowledge sharing, it does not focus on observing on-screen workflows, analyzing repetitive tasks for automation, or providing actionable suggestions for workflow optimization. Its AI features are primarily for content creation and search within the knowledge base, not for desktop workflow automation.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.