Summary
Ask questionsCoveo offers an AI-powered platform for knowledge management, search, and content personalization, primarily aimed at enhancing customer service and employee experiences. It provides solutions for improving search relevance, proactive content recommendations, and knowledge sharing across various channels and integrations.
Features6/14
See allMust Have
2 of 4
Pattern Analysis
Actionable Suggestions
Workflow Observation
Task Automation
Other
4 of 10
Integration APIs
Team Collaboration
Analytics Dashboard
Knowledge Sharing
Macro Recording
Smart Templates Library
Contextual Inline Help
Onboarding Accelerator
Privacy Controls
Non-Intrusive UI
PricingTiered
See allBase
- A search engine for a single site, product catalog, or intranet.
- 100K queries per month (upgrades up to 2M available)
- Unified index
- 2 cloud connectors
- Rules engine
- Machine learning powered search
- Ecommerce Extension
- Recommendations
- Self-Service Extension
- Agent Assist Extension
- Sandbox
Pro
- A search engine for a multi-site, multi-source digital experience.
- 100K queries per month (upgrades available)
- Unified index
- 3 cloud connectors
- Rules engine
- Model configuration
- Ecommerce Extension
- Self-Service Extension
- Agent Assist Extension
- Sandbox
- Recommendations
Enterprise
- Omnichannel search, recommendation, and content personalization.
- 200K queries per month (upgrades available)
- Unified index
- Unlimited cloud connectors
- Rules engine
- Deep learning for advanced search
- Recommendations
- Ecommerce Extension
- Self-Service Extension
- Agent Assist Extension
- Sandbox
Rationale
Coveo's KCS Software and AI-Relevance Platform focus on improving knowledge management, search, and content recommendations for customer service and employee experiences. While it uses AI to analyze data and provide relevant information, it does not directly observe on-screen workflows or automate repetitive desktop tasks in the same manner as 'Second Cursor'. Its 'Agentic AI' and 'Generative Answering' features are more about enhancing information retrieval and providing answers rather than automating user-specific desktop actions. Therefore, it only partially aligns with the core concept of an AI-driven desktop assistant for workflow optimization.
