Trengo AI
trengo.comSummary
Ask questionsTrengo AI is a customer service platform that leverages AI to automate customer conversations, provide suggested replies, and streamline workflows across various communication channels. It aims to improve response times and customer satisfaction by handling repetitive inquiries and routing complex cases to human agents.
Features5/14
See allMust Have
2 of 4
Actionable Suggestions
Task Automation
Workflow Observation
Pattern Analysis
Other
3 of 10
Integration APIs
Team Collaboration
Analytics Dashboard
Macro Recording
Smart Templates Library
Contextual Inline Help
Onboarding Accelerator
Knowledge Sharing
Privacy Controls
Non-Intrusive UI
PricingTiered
See allBoost
- Unified inbox
- WhatsApp Business API
- Website widget
- Trengo support is here to help whatever the plan
- User management
- Assign & forward conversations
- Conversation Labels
- @Mentions & internal comments
- Custom fields
- Conversation outcomes
- Contact profiles
- Contact groups
- Views
- Website widget
- Auto replies
- Quick replies
- Two-Factor Authentication (2FA)
- 10 users included
- 6,000 conversations/year
Pro
- Unified inbox
- WhatsApp Business API
- AI Agent (HelpMate)
- AI Journeys
- Broadcasting
- Website widget
- Email + messaging
- User management
- Assign & forward conversations
- Role-based permissions
- Conversation Labels
- @Mentions & internal comments
- Custom fields
- Conversation outcomes
- Contact profiles
- Contact groups
- Views
- Website widget
- Auto replies
- Quick replies
- API actions available
- AI Agent (HelpMate)
- AI Journeys
- Two-Factor Authentication (2FA)
- Mandatory 2FA for all users
- 20 users included
- 18,000 conversations/year
Enterprise
- Unified inbox
- WhatsApp Business API
- AI Agent (HelpMate)
- AI Journeys
- Broadcasting
- Website widget
- Email + messaging
- + Phone support
- + Success manager
- User management
- Assign & forward conversations
- Role-based permissions
- Conversation Labels
- @Mentions & internal comments
- Custom fields
- Conversation outcomes
- Contact profiles
- Contact groups
- Views
- Website widget
- Auto replies
- Quick replies
- API actions available
- AI Agent (HelpMate)
- AI Journeys
- Two-Factor Authentication (2FA)
- Mandatory 2FA for all users
- Developer access
- Full access + support
- Custom user permissions
- Custom users included
- Custom conversations/year
Rationale
Trengo AI focuses on automating customer conversations and workflows within a customer service context. While it offers automation and AI-driven suggestions, it does not explicitly mention observing on-screen workflows or analyzing repetitive tasks across general desktop applications, which are core to 'Second Cursor'. Its automation is geared towards customer interactions rather than general desktop productivity.
