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SuperOps
superops.comSummary
SuperOps is a unified PSA-RMM platform designed for Managed Service Providers (MSPs) and IT teams. It provides tools for IT service automation, including ticketing, asset management, patch management, and network monitoring. The platform leverages AI (Monica AI) to enhance productivity through features like ticket summarization, worklog automation, and script generation, aiming to streamline IT operations and improve service delivery.
Feature Matches8/14
See all8/14
Must Have
1 of 4
Task Automation
Workflow Observation
Pattern Analysis
Actionable Suggestions
Other
7 of 10
Smart Templates Library
Contextual Inline Help
Integration APIs
Team Collaboration
Onboarding Accelerator
Analytics Dashboard
Knowledge Sharing
Macro Recording
Privacy Controls
Non-Intrusive UI
PricingTiered
See allTiered
Standard (PSA Only)
$79.00 monthly
- Ticketing
- Projects
- Automated billing and invoicing
- AI capabilities
- Ticketing automations
- Advanced work management
- Support whitelabeling
- Monica AI
- Endpoints: NA
Standard (RMM Only)
$99.00 monthly
- Windows, Mac, and Linux OS asset management
- Remote troubleshooting
- Proactive monitoring
- Custom asset types
- Advanced patching
- Remote event logs
- Network Monitoring (Available as an add-on)
- Endpoints: 150/technician
Pro (Unified Basic)
$129.00 monthly
- Ticketing
- Projects
- Automated billing and invoicing
- Windows, Mac, and Linux OS asset management
- Remote troubleshooting
- Proactive monitoring
- IT documentation
- Basic reporting
- Network Monitoring (Available as an add-on)
- Endpoints: 150/technician
Super (Unified Advanced)
$159.00 monthly
- Everything in Pro +
- AI capabilities
- Ticketing automation
- Advanced work management
- Advanced proactive monitoring
- Custom asset types
- Advanced patching
- Advanced reporting and analytics
- Chat
- Network Monitoring (Available as an add-on)
- Monica AI
- Endpoints: 150/technician
Prime
$1.30 monthly
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
- 100 devices minimum
Prime
$1.20 monthly
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
- 100 devices minimum
Prime
$1.10 monthly
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
- 100 devices minimum
Prime
$1.00 monthly
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
- 100 devices minimum
Rationale
SuperOps offers a PSA-RMM platform with significant automation capabilities, including AI-driven features like Monica AI for ticket summarization, worklog formatting, and script generation. It provides tools for automating ticketing, standardizing tasks with runbooks, and integrating with various business tools. While it focuses on IT service automation for MSPs and IT teams, it doesn't explicitly mention 'workflow observation' or 'pattern analysis' in the same way Second Cursor does, which is about unobtrusively observing on-screen workflows of individual users. SuperOps' automation is more about predefined rules, runbooks, and AI assistance within its specific IT service management context rather than general desktop workflow analysis and suggestion. However, it does offer task automation, smart templates (runbooks), contextual help (Monica AI), integrations, team collaboration, onboarding acceleration, and analytics.
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