Monica AI
superops.comSummary
Ask questionsMonica AI is an agentic AI solution integrated within the SuperOps platform, designed to enhance IT operations efficiency. It helps IT teams by spotting patterns in issues, suggesting fixes, summarizing tickets, and automating tasks like script generation and worklog formatting. Its goal is to provide contextual support and reduce manual, repetitive work for IT professionals.
Features4/14
See allMust Have
3 of 4
Pattern Analysis
Actionable Suggestions
Task Automation
Workflow Observation
Other
1 of 10
Knowledge Sharing
Macro Recording
Smart Templates Library
Contextual Inline Help
Integration APIs
Team Collaboration
Onboarding Accelerator
Analytics Dashboard
Privacy Controls
Non-Intrusive UI
PricingTiered
See allStandard (PSA Only)
- Ticketing
- Projects
- Automated billing and invoicing
- AI capabilities
- Ticketing automations
- Advanced work management
- Support whitelabeling
- Monica AI
- Endpoints: NA
Standard (RMM Only)
- Windows, Mac, and Linux OS asset management
- Remote troubleshooting
- Proactive monitoring
- Custom asset types
- Advanced patching
- Remote event logs
- Network Monitoring (Available as an add-on)
- Endpoints: 150/technician
Pro (Unified Basic)
- Ticketing
- Projects
- Automated billing and invoicing
- Windows, Mac, and Linux OS asset management
- Remote troubleshooting
- Proactive monitoring
- IT documentation
- Basic reporting
- Network Monitoring (Available as an add-on)
- Endpoints: 150/technician
Super (Unified Advanced)
- Everything in Pro +
- AI capabilities
- Ticketing automation
- Advanced work management
- Advanced proactive monitoring
- Custom asset types
- Advanced patching
- Advanced reporting and analytics
- Chat
- Network Monitoring (Available as an add-on)
- Monica AI
- Endpoints: 150/technician
Prime
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
Prime
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
Prime
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
Prime
- SERVICE DESK
- REAL-TIME ALERT MANAGEMENT
- MAC SPECIFIC
- AI
- KNOWLEDGE BASE
- PROJECT MANAGEMENT
- AUTOMATIONS
- ORGANIZATION MANAGEMENT
- REPORTS
- ASSET MANAGEMENT
- SOFTWARE MANAGEMENT
- IT DOCUMENTATION
- NETWORK MONITORING
- INTEGRATIONS
- REMOTE TROUBLESHOOTING
- PATCH MANAGEMENT
- CUSTOMIZATIONS AND OTHERS
Rationale
Monica AI, part of SuperOps, offers features that align with the concept of an AI-driven assistant for workflow optimization. It explicitly mentions spotting patterns, suggesting fixes, and writing scripts, which directly relates to pattern analysis, actionable suggestions, and task automation. The 'Faster Resolutions' and 'Instant context' sections imply knowledge sharing through instant recommendations and ticket summarization. However, the core 'workflow observation' as described (unobtrusively observing on-screen workflows) is not explicitly detailed; instead, it focuses on IT operations data. The automation is more geared towards IT tasks and ticket management rather than general desktop workflow automation.
