Gorgias
gorgias.comSummary
Ask questionsGorgias is an e-commerce customer experience platform that leverages conversational AI to automate support and drive sales. It integrates with various e-commerce platforms, notably Shopify, and offers features like a helpdesk, AI agent for sales and support, and analytics to enhance customer interactions and operational efficiency.
Features5/14
See allMust Have
1 of 4
Task Automation
Workflow Observation
Pattern Analysis
Actionable Suggestions
Other
4 of 10
Macro Recording
Integration APIs
Team Collaboration
Analytics Dashboard
Smart Templates Library
Contextual Inline Help
Onboarding Accelerator
Knowledge Sharing
Privacy Controls
Non-Intrusive UI
PricingTiered
See allStarter
- 50 tickets/month
- Support & ticket management
- Help center with unlimited articles
- Macros, Rules, Views, Assignment, Routing, Satisfaction survey
- Omnichannel: Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS & Voice (add-ons)
- Integrations & Insights: Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
- User permissions: Team management, Google / Microsoft SSO
- Limited to 50 tickets per month
- Overage ticket cost: $0.40 / overage ticket
- AI Agent unavailable
Basic
- 300 tickets /month
- Support & ticket management
- Help center with unlimited articles
- Macros, Rules, Views, Assignment, Routing, Satisfaction survey
- Omnichannel: Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS & Voice (add-ons)
- Integrations & Insights: Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
- User permissions: Team management, Google / Microsoft SSO
- AI Agent available as add-on
- Limited to 300 tickets per month
- Overage ticket cost: $40 / 100 tickets
- AI Agent resolutions cost $150/100 resolutions
Pro
- 2,000 Helpdesk tickets
- Helpdesk
- Centralize customer conversations, empowers CX teams to provide fast support and turn shoppers into loyal customers.
- Support & ticket management
- Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
- Omnichannel
- Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS & Voice (add-ons)
- Integrations & Insights
- Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
- User permissions
- Team management,Google / Microsoft SSO
- AI Agent
- From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
- Overage ticket cost: $0.40 / overage ticket
- AI Agent resolutions cost $1.50 / overage ticket
Advanced
- 5,000 tickets/mo
- All Pro features
- Overage ticket cost: $0.40 / overage ticket
- AI Agent resolutions cost $1.50 / overage ticket
Enterprise
- Custom volume
- All Advanced features
Rationale
Gorgias is primarily a customer support helpdesk for e-commerce, which is a different core offering than an AI-driven desktop assistant for workflow optimization. While Gorgias does offer automation features like macros and rules, and uses AI for tasks like auto-tagging and summaries, it doesn't focus on observing and analyzing general on-screen workflows across various applications to provide actionable suggestions for individual productivity. Its automation is geared towards customer service interactions and ticket management within its platform and integrated e-commerce tools, rather than broad desktop workflow analysis and optimization.
