Cresta

Cresta provides an AI-driven platform designed for contact centers to enhance customer interactions and operational efficiency. Its offerings include AI agents for automated customer service, agent assist tools for real-time guidance to human agents, and conversation intelligence for analyzing interactions and improving performance. The platform aims to help businesses reduce costs, increase revenue, and deliver better customer experiences.

Cresta provides an AI platform specifically for contact centers, offering features like Agent Assist and AI Agent. While it doesn't directly observe general desktop workflows, it analyzes conversations (a form of workflow observation in its domain) to provide real-time guidance, automate tasks, and offer insights. The 'Agent Assist' feature aligns with 'actionable suggestions' and 'contextual inline help', and 'AI Agent' and 'Auto-Summarization' align with 'task automation'. The platform also mentions integrations and analytics dashboards.