Ada Support

Ada Support offers an AI-powered customer service automation platform designed to resolve customer inquiries across multiple channels like messaging, voice, and email. It aims to improve customer experience and reduce operational costs by automating a significant portion of customer interactions. The platform includes tools for measuring, testing, and coaching the AI agent for continuous improvement and integrates with existing business systems.

Ada Support is an AI-powered customer service automation platform, which is distinct from an AI-driven desktop assistant that observes on-screen workflows. While Ada Support does offer automation and integration capabilities, its core focus is on customer service interactions (messaging, voice, email) rather than optimizing individual desktop workflows. It does not appear to offer workflow observation, pattern analysis of user desktop interactions, or actionable suggestions for desktop productivity. The 'measure, test, coach, and extend' features relate to improving the AI agent's customer service performance, not analyzing and optimizing human desktop workflows.