AssistEdge Engage

AssistEdge Engage is an intelligent automation platform by EdgeVerve that aims to enhance contact center agent productivity and customer experience. It integrates with various applications to provide a unified dashboard, offering smart automation, contextual assistance, and real-time insights powered by AI. The broader EdgeVerve AI Next platform focuses on building scalable, intelligent AI agents for enterprise-wide process orchestration and automation.

AssistEdge Engage is an intelligent automation platform primarily for contact centers, which aligns with the concept of an AI-driven desktop assistant for workflow optimization. It explicitly mentions 'smart automation, contextual assistance, and real-time insights' and 'automated workflows that integrate human and digital tasks,' directly matching 'task-automation' and 'actionable-suggestions'. The 'AssistEdge Discover' product, linked from the main page, focuses on 'Smart Data Capture' (workflow-observation), 'Interactive Process Visualization' and 'Out-of-box Analytics' (pattern-analysis, analytics-dashboard), and 'Automation Blueprint' (actionable-suggestions). It also mentions 'Data Privacy & Security' (privacy-controls) and 'Work Insights' for team productivity (team-collaboration, knowledge-sharing). The 'AssistEdge Community Edition' mentions 'building your own bots' and 'design automations' which implies macro-recording. The platform's focus on improving agent productivity and training also aligns with 'onboarding-accelerator' and 'contextual-inline-help'. The mention of integrating with 'multiple underlying applications' suggests 'integration-apis'.