HelpDesk
helpdesk.comSummary
Ask questionsHelpDesk is a ticketing software designed to streamline customer service and support operations. It provides features for managing customer inquiries, automating workflows, and collaborating within teams. The platform also offers integrations with various third-party applications to enhance productivity.
Features0/14
See allNo common features found
PricingTiered
See allTeam
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
- 5 email templates
- 5 active rules
- 5 activated custom fields
Business
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
- 100 email templates
- 50 active rules
- 20 activated custom fields
Enterprise
- Everything from the Business plan with no limits
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
- White label
Rationale
HelpDesk is a ticketing software focused on customer service and support, not a low-code platform for building custom internal applications. It offers features like ticket management, automation, and integrations with other customer service tools, but it does not provide a drag-and-drop UI builder, code customization, or flexible deployment options for building general-purpose applications as described in the Retool concept.
