Competitors
50
Summary
Tidio Live Chat is a customer service platform offering live chat, AI chatbots (Lyro AI Agent), and automation flows. It helps businesses, particularly in e-commerce, manage customer interactions, automate support, and generate leads through various communication channels like live chat, email, and social media.
Feature Matches4/13
See all4/13
Must Have
4 of 5
Conversational AI
API Access
Fine-Tuning & Custom Models
Enterprise Solutions
Safety & Alignment Framework
Other
0 of 8
Image Generation
Code Generation
Multimodal AI
Research & Publications
Security & Red Teaming
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
PricingFreemium
See allFreemium
Free
$0.00 monthly
- Live chat & Ticketing
- Basic analytics
- Social media integrations
- 10 seats
- Copilot
- Email management system
- Messenger, Instagram, WhatsApp, Email integrations
- Desktop & Mobile apps
- Email support
- Widget customization
- Up to 50 Billable conversations/month
- 50 Lyro AI Agent conversations (one-time)
- Up to 100 Flows visitors reached/month
Starter
$29.00 monthly
- All Free features
- 50 Lyro AI Agent conversations (one-time)
- 100 Flows visitors reached
- 100 Billable conversations/month
Growth
$59.00 monthly
Popular- All Starter features
- Advanced analytics
- Permissions
- Live typing
- Viewed pages history
- Visitors info & notes
- Automatic response & chat assignment
- Automated satisfaction survey & conversation solving
- Canned responses
- Starts from 250 Billable conversations/month
Plus
$749.00 monthly
- All Growth features
- From 300 Lyro AI conversations
- Custom number of Flows visitors reached
- Dedicated Success Manager
- Custom branding
- Multisite
- Departments
- Multilanguage
- OpenAPI
- Live video calls
- Lyro AI Agent tasks (FAQ upload, scraper, Connect, custom name, product recommendation)
- Custom Billable conversations
Premium
Custom
- All Plus features
- From 5,000 Lyro AI conversations
- Custom number of Flows visitors reached
- Lyro AI as a managed service
- Guaranteed 50% Lyro AI resolution rate
- Priority Service + Premium Support
- Super admin role
- Analysis & monitoring
- Custom Billable conversations
Lyro AI Agent (Stand-alone)
$39.00 monthly
- Human handoff
- Customizable communication style
- Knowledge-based responses
- FAQ upload
- FAQ scraper
- Website scraper
- Lyro Connect
- Lyro custom name
- Lyro product recommendation
- Starts from 50 Lyro AI conversations/month
Flows (Stand-alone)
$29.00 monthly
- Collect data
- Quote request
- Handle missed conversations
- Sales Flows templates
- FAQ Flows templates
- Visual Flows builder
- Starts from 2,000 visitors reached/month
Rationale
Tidio's Lyro AI agent offers conversational AI capabilities, allowing it to solve customer problems and perform tasks like support experts. They offer API access for integration. They provide solutions for businesses to improve customer support and engagement. They also allow for customization of the AI agent through knowledge base integration, which aligns with fine-tuning and custom models.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.