Dialpad
dialpad.comSummary
Dialpad is an AI-powered customer communications platform that unifies calls, messages, meetings, and contact center operations. It provides AI tools for live coaching, real-time script recommendations, sentiment analysis, and automated summaries to enhance customer support and business communications for teams of all sizes.
Features3/13
See allMust Have
2 of 5
Conversational AI
Enterprise Solutions
API Access
Safety & Alignment Framework
Fine-Tuning & Custom Models
Other
1 of 8
Security & Red Teaming
Image Generation
Code Generation
Multimodal AI
Research & Publications
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
PricingTiered
See allStandard
- Connect with HD calls and meetings
- Stay focused with real-time transcripts and instant call summaries
- Seamless customer and team communication with unlimited calls, Ai-powered meetings, and built-in messaging
Pro
- Everything in Standard, plus:
- Stay in flow with key CRM integrations
- Get help with 24/7 customer support
- Boost productivity with advanced integrations, 24/7 support, and multi-office management
Enterprise
- Everything in Pro, plus:
- Provide secure access with SSO
- Easily manage user access controls
- Expand with unlimited office locations
- Enterprise-grade reliability with 99.9% uptime and unlimited scalability
Rationale
Dialpad offers an AI-powered customer communications platform that includes conversational AI features like live coaching, real-time script recommendations, sentiment analysis, and automated summaries. They also provide enterprise-grade features such as 100% uptime SLA, integrations, and real-time analytics, indicating enterprise solutions. While they mention security and privacy, the depth of their 'Safety & Alignment Framework' or 'Security & Red Teaming' is not as explicitly detailed as the conversational AI and enterprise features. There is no mention of API access for developers to build on their models, fine-tuning capabilities, or multimodal AI beyond voice and text.
