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Dialpad
dialpad.comSummary
Dialpad is an AI-powered customer communications platform that unifies calls, messages, meetings, and contact center operations. It provides AI tools for live coaching, real-time script recommendations, sentiment analysis, and automated summaries to enhance customer support and business communications for teams of all sizes.
Feature Matches3/13
See all3/13
Must Have
2 of 5
Conversational AI
Enterprise Solutions
API Access
Safety & Alignment Framework
Fine-Tuning & Custom Models
Other
1 of 8
Security & Red Teaming
Image Generation
Code Generation
Multimodal AI
Research & Publications
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
PricingTiered
See allTiered
Standard
$15.00 monthly
- Connect with HD calls and meetings
- Stay focused with real-time transcripts and instant call summaries
- Seamless customer and team communication with unlimited calls, Ai-powered meetings, and built-in messaging
Pro
$25.00 monthly
- Everything in Standard, plus:
- Stay in flow with key CRM integrations
- Get help with 24/7 customer support
- Boost productivity with advanced integrations, 24/7 support, and multi-office management
Enterprise
Custom
- Everything in Pro, plus:
- Provide secure access with SSO
- Easily manage user access controls
- Expand with unlimited office locations
- Enterprise-grade reliability with 99.9% uptime and unlimited scalability
Rationale
Dialpad offers an AI-powered customer communications platform that includes conversational AI features like live coaching, real-time script recommendations, sentiment analysis, and automated summaries. They also provide enterprise-grade features such as 100% uptime SLA, integrations, and real-time analytics, indicating enterprise solutions. While they mention security and privacy, the depth of their 'Safety & Alignment Framework' or 'Security & Red Teaming' is not as explicitly detailed as the conversational AI and enterprise features. There is no mention of API access for developers to build on their models, fine-tuning capabilities, or multimodal AI beyond voice and text.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.