HubSpot Service Hub
hubspot.comSummary
HubSpot Service Hub is an AI-powered customer service platform designed to help businesses scale support and drive customer retention. It offers AI agents for 24/7 customer query resolution, an AI-powered knowledge base, and integrates with marketing and sales data for a unified customer view. The platform aims to boost productivity and enhance customer experience through its 'Breeze' AI tools.
Features6/13
See allMust Have
4 of 5
Conversational AI
API Access
Safety & Alignment Framework
Enterprise Solutions
Fine-Tuning & Custom Models
Other
2 of 8
Code Generation
Multimodal AI
Image Generation
Research & Publications
Security & Red Teaming
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
PricingTiered
See allFree
- Contact management
- Ticketing
- Team email
- Tickets closed reports
Starter
- Everything in Free
- Simple ticket automation
- Multiple ticket pipelines
- Multiple currencies
- Calling SDK
Professional
- Everything in Starter
- Help desk workspace
- Knowledge base
- Customer success workspace
- Breeze customer agent
Enterprise
- Everything in Professional
- Playbooks
- Advanced SLAs & routing
- Single sign-on
- Multiple knowledge bases
Rationale
HubSpot's Service Hub, powered by their 'Breeze' AI, offers extensive conversational AI capabilities for customer service, including AI customer agents and knowledge base agents. While it doesn't explicitly mention a public API for general AI model access like OpenAI, it is a platform that integrates AI features into its CRM, implying some level of API or integrated access for its functionalities. HubSpot also emphasizes 'AI That You Can Trust' with sections on data privacy, security, and model cards, aligning with safety and alignment frameworks. They offer enterprise-level solutions with advanced features. The platform also mentions 'Code Agent' for code generation and 'Content Remix' which suggests multimodal capabilities by repurposing content across channels.
