Competitors
Sprinklr
sprinklr.com
Sprinklr provides a Unified Customer Experience Management (Unified-CXM) platform that integrates AI, including generative AI, across marketing, customer service, and insights. It offers tools for conversational AI, agent assistance, quality management, and custom AI model creation. The platform aims to enhance productivity, improve customer satisfaction, and provide actionable insights for enterprises.
Rationale
Sprinklr offers a comprehensive Unified-CXM platform that heavily leverages AI, including generative AI, for various customer experience functions. It explicitly mentions conversational AI, API access, enterprise solutions, and the ability to create custom AI models (fine-tuning). The platform also emphasizes safety and risk mitigation, and its AI+ offering integrates with OpenAI's GPT models, indicating multimodal capabilities. While not directly a research institution, their emphasis on 'Responsible AI' and 'Deep Expertise in ML Technologies' aligns with the spirit of research and publications in the AI safety domain.
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