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Sprinklr
sprinklr.comSummary
Sprinklr provides a Unified Customer Experience Management (Unified-CXM) platform that integrates AI, including generative AI, across marketing, customer service, and insights. It offers tools for conversational AI, agent assistance, quality management, and custom AI model creation. The platform aims to enhance productivity, improve customer satisfaction, and provide actionable insights for enterprises.
Feature Matches7/13
See all7/13
Must Have
5 of 5
Conversational AI
API Access
Safety & Alignment Framework
Fine-Tuning & Custom Models
Enterprise Solutions
Other
2 of 8
Multimodal AI
Research & Publications
Image Generation
Code Generation
Security & Red Teaming
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
Rationale
Sprinklr offers a comprehensive Unified-CXM platform that heavily leverages AI, including generative AI, for various customer experience functions. It explicitly mentions conversational AI, API access, enterprise solutions, and the ability to create custom AI models (fine-tuning). The platform also emphasizes safety and risk mitigation, and its AI+ offering integrates with OpenAI's GPT models, indicating multimodal capabilities. While not directly a research institution, their emphasis on 'Responsible AI' and 'Deep Expertise in ML Technologies' aligns with the spirit of research and publications in the AI safety domain.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.