Cognigy

Cognigy provides an enterprise-grade conversational AI platform focused on customer service automation. It leverages generative AI and natural language understanding to create AI agents for voice and chat, offering solutions for self-service and agent assistance. The platform emphasizes enterprise readiness, including security, compliance, and integration with existing contact center infrastructure.

Cognigy is a strong match for the OpenAI Platform concept. It explicitly offers conversational AI solutions for customer service, including generative AI and NLU capabilities. The platform is designed for enterprise use, providing features like LLM orchestration, integrations with existing systems, and security/compliance measures. While it doesn't directly offer public API access to its foundational models like OpenAI, it provides an 'open API' and integration framework for its platform, which aligns with the spirit of API access for developers. The focus on 'Trust Center' and 'Secure Guardrails' indicates a commitment to safety and alignment. The 'Knowledge AI' and 'Agentic AI' features suggest capabilities for fine-tuning and custom models by grounding AI agents in enterprise knowledge. Multimodal capabilities are also explicitly mentioned.