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센터플로우 (CenterFlow)
centerflow.kakaocloud.comSummary
CenterFlow is an AI Contact Center (AICC) platform by Kakao Cloud, providing AI-powered voice bots and chatbots for customer service. It offers features like automated call handling, AI assistant for agents, and integration capabilities, aiming to enhance efficiency and customer satisfaction for businesses across various industries.
Feature Matches5/13
See all5/13
Must Have
4 of 5
Conversational AI
API Access
Fine-Tuning & Custom Models
Enterprise Solutions
Safety & Alignment Framework
Other
1 of 8
Code Generation
Image Generation
Multimodal AI
Research & Publications
Security & Red Teaming
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
PricingTiered
See allTiered
AI 컨택센터 상담앱 베이직
OTHER 80,000.00 monthly
- 카카오클라우드 IPCC
- 상담앱
- 상담 이력 보관
- 상담 녹취 파일 6개월 무료 보관
- IVR 콜백
AI 컨택센터 상담앱 프리미엄
OTHER 100,000.00 monthly
- 베이직 상담앱의 모든 제공 항목
- 상담 어시스턴트
- 지식 검색 (KMS)
- 대화 실시간 STT
- 대화 내역 보관 (서비스 이용 기간 중)
- LLM 상담 자동 요약/분류 (추가 2만원/1인)
AI 컨택센터 AI 상담봇
OTHER 200,000.00 monthly
- 전용 AI 엔진의 한국어 처리
- 산업별 봇 템플릿
- 봇 응답 커스텀
- 음성봇 통계
- 봇-> 상담사 전환 옵션 (통화/상담톡/콜백)
- 스마트 콜백
- 스마트 알림톡
- 스마트 접수
- 음성봇 녹취 파일 6개월 무료 보관
Rationale
CenterFlow by Kakao Cloud is an AICC (AI Contact Center) platform that offers conversational AI capabilities through AI voice bots and chatbots. It provides API access for integration, supports custom bot development and industry-specific templates, and offers enterprise-grade solutions for various industries. While it doesn't explicitly mention a 'safety & alignment framework' or 'image generation', its core offering aligns strongly with the conversational AI, API access, fine-tuning, and enterprise solution aspects of the OpenAI Platform concept. The mention of 'LLM으로 상담내용 자동 요약과 맞춤 상담유형 자동 분류' (automatic summarization and classification of consultation content with LLM) and '문서만 업로드하면 AI 상담봇을 자동으로 완성' (automatically complete AI consultation bot by just uploading documents) suggests capabilities related to custom models and potentially code generation for bot logic.
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