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Sendbird
sendbird.comSummary
Sendbird offers an enterprise-grade AI agent platform designed to automate and enhance customer service across multiple channels, including chat, SMS, and voice. It provides tools for businesses to build, train, and manage AI agents that can proactively engage customers, resolve issues, and seamlessly hand off complex inquiries to human agents. The platform emphasizes security, compliance, and integration with existing customer service ecosystems.
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Rationale
Sendbird offers an AI agent platform primarily focused on customer service and communication solutions, including chat, business messaging, and calls. While it uses AI, it does not provide a 'playground' with 150+ specialized AI tools for general content creation, brainstorming, or image generation via guided forms and built-in presets. Its core offering is an AI agent for customer support, which is a very specific application of AI, rather than a broad AI productivity and creativity tool suite as described in the concept.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.