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GenAI Prompt Editor
help.nice-incontact.comSummary
GenAI Prompt Editor is a tool within the NICE CXone Mpower suite that enables administrators to customize and manage generative AI prompts for specific contact center functionalities like auto-summaries and journey summaries. It allows for the creation of custom prompt templates with configurable parameters such as tone, length, and language, and provides testing capabilities for these prompts.
Feature Matches4/15
See all4/15
Must Have
2 of 5
Guided Tool Interface
Creative Presets & Styles
Multi-Model Integration
Tool Catalog & Categories
User Authentication & Subscriptions
Other
2 of 10
Custom Prompt Templates
Multi-Language Support
Search & Filter
Favorites & History
Export & Integrations
Collaboration & Sharing
Usage Analytics
Mobile Responsive Design
In-App Resources & Tutorials
API Access & Developer Portal
Rationale
GenAI Prompt Editor allows users to customize and manage generative AI prompts for specific CXone Mpower products. It provides a guided interface for configuring prompts with fields like tone, length, and instructions, which aligns with 'Guided Tool Interface' and 'Creative Presets & Styles'. The platform explicitly supports 'Custom Prompt Templates' where users can define their own templates with parameters. It also offers 'Multi-Language Support' for the summary output. However, it is not a general-purpose AI playground with 150+ tools, but rather a specialized prompt editor for contact center AI features. It does not explicitly mention multi-model integration beyond stating that the LLM cannot be changed by the user, nor does it have a broad tool catalog or general user authentication/subscription model as described for the concept.
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Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 10·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 7·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.