GenAI Prompt Editor

GenAI Prompt Editor is a tool within the NICE CXone Mpower suite that enables administrators to customize and manage generative AI prompts for specific contact center functionalities like auto-summaries and journey summaries. It allows for the creation of custom prompt templates with configurable parameters such as tone, length, and language, and provides testing capabilities for these prompts.

GenAI Prompt Editor allows users to customize and manage generative AI prompts for specific CXone Mpower products. It provides a guided interface for configuring prompts with fields like tone, length, and instructions, which aligns with 'Guided Tool Interface' and 'Creative Presets & Styles'. The platform explicitly supports 'Custom Prompt Templates' where users can define their own templates with parameters. It also offers 'Multi-Language Support' for the summary output. However, it is not a general-purpose AI playground with 150+ tools, but rather a specialized prompt editor for contact center AI features. It does not explicitly mention multi-model integration beyond stating that the LLM cannot be changed by the user, nor does it have a broad tool catalog or general user authentication/subscription model as described for the concept.