GitHub Premium Support
github.comSummary
Ask questionsGitHub Premium Support provides tiered technical support services for GitHub Enterprise users, offering faster response times, dedicated support engineers, and various levels of assistance for managing and optimizing GitHub environments. It focuses on human-led support and incident management for enterprise customers.
Features0/19
See allNo common features found
PricingTiered
See allFree
- Unlimited public/private repositories
- Dependabot security and version updates
- 2,000 CI/CD minutes/month (Free for public repositories)
- 500MB of Packages storage (Free for public repositories)
- Issues & Projects
- Community support
Team
- Everything included in Free
- Access to GitHub Codespaces
- Protected branches
- Multiple reviewers in pull requests
- Draft pull requests
- Code owners
- Required reviewers
- Pages and Wikis
- Environment deployment branches and secrets
- 3,000 CI/CD minutes/month (Free for public repositories)
- 2GB of Packages storage (Free for public repositories)
- Web-based support
Enterprise
- Everything included in Team
- Data residency
- Enterprise Managed Users
- User provisioning through SCIM
- Enterprise Account to centrally manage multiple organizations
- Environment protection rules
- Repository rules
- Audit Log API
- SOC1, SOC2, type 2 reports annually
- FedRAMP Tailored Authority to Operate (ATO)
- SAML single sign-on
- Advanced auditing
- GitHub Connect
- 50,000 CI/CD minutes/month (Free for public repositories)
- 50GB of Packages storage (Free for public repositories)
Premium
- 24/7 Support
- 30 min Initial response for urgent requests
- 4 hours Initial response for high requests
- 48 hours Initial response for normal requests
- 48 hours Initial response for low requests
- 20 Support entitlements
- Phone support in English via callback request
- Screenshare support for critical issues
- Guaranteed service level agreements (SLAs)
- Priority ticket handling
- Escalation management
- Unlimited automated health check reports
- Access to premium training content
Premium Plus
- 24/7 Support
- 30 min Initial response for urgent requests
- 4 hours Initial response for high requests
- 24 hours Initial response for normal requests
- 48 hours Initial response for low requests
- 40 Support entitlements
- Named CRE Per account
- 1 training Per year
- Additional 20 support entitlement licenses
- Designated Customer Reliability Engineer (CRE)
- Incident management
- Quarterly enhanced health checks with findings, interpretations, and recommendations from a CRE (by request)
- Crisis prevention: Guided incident simulations that help you prepare for — and experience — an incident without risk (available for GitHub Enterprise Server)
- 1 virtual training class per year
- 12 hours of technical advisory hours per quarter
- Application upgrade assistance (by request)
- Cloud planning (by request)
Rationale
The candidate, GitHub Premium Support, offers various levels of technical support for GitHub Enterprise products. This includes features like 24/7 support, faster response times, dedicated engineers, incident management, and health checks. However, none of these features align with the 'Stripe Payments Platform' concept, which is focused on payment processing, APIs for financial operations, billing, fraud detection, and related financial services. There is no overlap in the core functionalities or target audience.
