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Intercom
intercom.comSummary
Intercom is a customer service platform that provides an AI agent (Fin) and a helpdesk suite to assist businesses with customer support. It focuses on automating customer interactions, managing support tickets, and providing tools for agents to resolve complex queries efficiently across various communication channels.
Feature Matches0/20
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No common features found
PricingTiered
See allTiered
Essential
$29.00 monthly
- Fin AI Agent
- Messenger
- Shared Inbox and Ticketing system
- Pre-built reports
- Public Help Center
- $0.99 per Fin resolution
Advanced
$85.00 monthly
- Every Essential feature
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
- $0.99 per Fin resolution
Expert
$132.00 monthly
- Every Advanced feature
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
- $0.99 per Fin resolution
Fin AI Agent
$0.99 per use
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
- Fin 90-Day Money-Back Guarantee
- 50 resolutions per month minimum
Rationale
Intercom is a customer service platform focused on AI agents and helpdesk features. It does not offer social media scheduling capabilities, which is the core functionality of SmartPost Scheduler. Therefore, none of the specified features for social media scheduling are present.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 11·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 8·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.