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Intercom

intercom.com

Intercom is a customer service platform that provides an AI agent (Fin) and a helpdesk suite to assist businesses with customer support. It focuses on automating customer interactions, managing support tickets, and providing tools for agents to resolve complex queries efficiently across various communication channels.

Features
0/20
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No common features found

Pricing
Tiered
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Essential

$29.00 monthly
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
  • $0.99 per Fin resolution

Advanced

$85.00 monthly
  • Every Essential feature
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
  • $0.99 per Fin resolution

Expert

$132.00 monthly
  • Every Advanced feature
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
  • $0.99 per Fin resolution

Fin AI Agent

$0.99 per use
  • Set up in under an hour on your current helpdesk
  • Answers email, live chat, phone and more
  • Customizable tone & answer length
  • Takes action on external systems
  • Hands off to agents in preferred Inbox
  • Fin 90-Day Money-Back Guarantee
  • 50 resolutions per month minimum
Rationale

Intercom is a customer service platform focused on AI agents and helpdesk features. It does not offer social media scheduling capabilities, which is the core functionality of SmartPost Scheduler. Therefore, none of the specified features for social media scheduling are present.