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Sprinklr

sprinklr.com

Sprinklr is an AI-powered unified customer experience management (Unified-CXM) platform that helps enterprises manage various front-office functions. It offers solutions for marketing, customer service, social media management, and consumer intelligence, including competitive insights and benchmarking. The platform aims to consolidate tools and touchpoints to enhance productivity and customer experience.

Features
12/20
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Must Have

4 of 5

Multi-Platform Scheduling

Queue and Calendar View

Multi-Account Management

Content Creation Tools

Mobile App Access

Other

8 of 15

Platforms Supported

Drafts Management

Post Text Suggestions

Image Editing Tools

Auto Media Processing

Post History

Two-Factor Authentication

Email Support

Stock Photo Integration

GIF Search (Giphy)

Past Media Gallery

Schedule Range Configuration

Subscription Tiers

In-App Purchases & Ads Management

Feature Request & Feedback Portal

Rationale

Sprinklr is a comprehensive customer experience management platform that includes robust social media management capabilities. It explicitly offers social media publishing and scheduling across multiple platforms, a content calendar (queue and calendar view), and tools for managing multiple accounts. The platform also mentions content creation tools, image editing, and automatic media processing. While a dedicated mobile app is not explicitly highlighted as a standalone feature, the platform's enterprise focus and mention of 'Advocacy On-the-go' for Android, iPhone, or desktop suggest mobile access. It also mentions email support and two-factor authentication.