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Sprinklr
sprinklr.comSummary
Sprinklr is an AI-native customer experience platform designed for enterprises to unify customer journeys across various touchpoints. It offers a comprehensive suite of products for customer service, social media, marketing, and insights, leveraging AI to automate tasks, analyze conversations, and empower customer-facing teams. The platform aims to improve efficiency, personalize interactions, and enhance overall customer satisfaction for large organizations.
Feature Matches12/20
See all12/20
Must Have
4 of 5
Multi-Platform Scheduling
Queue and Calendar View
Multi-Account Management
Content Creation Tools
Mobile App Access
Other
8 of 15
Platforms Supported
Drafts Management
Post Text Suggestions
Image Editing Tools
Auto Media Processing
Post History
Two-Factor Authentication
Email Support
Stock Photo Integration
GIF Search (Giphy)
Past Media Gallery
Schedule Range Configuration
Subscription Tiers
In-App Purchases & Ads Management
Feature Request & Feedback Portal
Rationale
Sprinklr is a comprehensive customer experience management platform that includes robust social media management capabilities. It explicitly offers social media publishing and scheduling across multiple platforms, a content calendar (queue and calendar view), and tools for managing multiple accounts. The platform also mentions content creation tools, image editing, and automatic media processing. While a dedicated mobile app is not explicitly highlighted as a standalone feature, the platform's enterprise focus and mention of 'Advocacy On-the-go' for Android, iPhone, or desktop suggest mobile access. It also mentions email support and two-factor authentication.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Dec 11·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Dec 8·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.