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Jira Service Management
atlassian.comSummary
Jira Service Management is an IT Service Management (ITSM) solution designed to help teams manage service requests and incidents efficiently. It provides tools for customers to ask for help and for agents to resolve issues quickly.
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Rationale
Jira Service Management is an ITSM (IT Service Management) tool focused on helping teams deliver high-velocity service. It is not a low-code/no-code platform for building internal applications, workflows, or agents. It does not offer features like drag-and-drop UI builders, API/database integrations for custom app building, or code customization for internal tools. Its purpose is to manage service requests and incidents, not to enable users to build custom software.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.