Competitors
50
Summary
Jam is a bug reporting tool designed for software development teams. It allows users to quickly capture screen recordings with automatic technical logs (console, network, device info) to create developer-ready bug reports. The platform integrates with various issue trackers and collaboration tools to streamline the debugging process.
Feature Matches11/16
See all11/16
Must Have
4 of 5
Screen Recording
Camera Recording
Instant Shared Links
Basic Video Editing
Viewer Analytics
Other
7 of 11
Timestamped Comments
Emoji Reactions
Team Library
Slack Integration
Mobile App Support
Password Protection
Enterprise Security & Compliance
Auto-Generated Transcripts
Gmail Integration
Custom Branding
API Access
PricingFreemium
See allFreemium
Starter
$0.00 monthly
- Unlimited Jams
- Annotation tools
- Instant Replay
- Console & Network logs
- Device metadata
- User actions
- Slack integration
- Issue Trackers (Linear, Jira, Asana, ClickUp, GitHub, GitLab)
- 5 minute recording time limit
- 5 Recording Links per month
- 5 iOS Jams with Logs per month
Team
$14.00 monthly
- Everything in Starter
- 15 minute recording time
- Backend logging integration
- Video blurring & annotations
- Autofill title and repro steps with AI (200 generations / month)
- 50 Recording Links per month
- 50 iOS Jams with Logs per month
- Unlimited viewers
- Max 15 creator seats
Enterprise
Custom
- Everything in Team
- Unlimited viewers and creators
- Advanced access controls
- Custom data retention policies
- SAML / SSO
- Audit logs
- Unlimited Recording Links
- Unlimited iOS Jams with Logs
- Priority support
- Unlimited folders
- Autofill title and repro steps with AI (Unlimited)
- Private Jams
- Private folders
- Team access controls
- Workspace analytics
Jam for Customer Support (Team add on)
Custom
- Connects to your team's Intercom helpdesk
- Automate support workflows with Intercom Fin
- Nothing for your customers to install or setup
- Speed up ticket resolution time
- Avoid back and forth with developers
Rationale
Jam is a bug reporting tool that heavily relies on screen recordings and instant sharing of these recordings with technical logs. It offers core features like screen recording, instant shared links, and basic video editing (blurring/annotations). While its primary focus is bug reporting, the underlying technology and features align well with asynchronous video communication, especially for technical teams. It also offers mobile app support, security features, and integrations with collaboration tools like Slack.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.