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Twilio Customer Engagement Platform
twilio.comSummary
Twilio's Customer Engagement Platform provides a suite of communication APIs and customer data management tools to help businesses engage with their customers across multiple channels like SMS, WhatsApp, email, and voice. It focuses on enabling personalized and scalable customer interactions through its flexible platform.
Feature Matches0/16
See all0/16
No common features found
PricingUsage-based
See allUsage-based
SMS Messaging (Programmable Messaging API & Conversations API)
Custom
- Programmable Messaging API
- Conversations API
- SMS
- MMS
- Volume discounts
SMS Long Code & Toll-Free Volume Pricing
Custom
- SMS Long Codes
- SMS Toll-Free Numbers
SMS Short Code Volume Pricing
Custom
- SMS Short Codes
WhatsApp Messaging
$0.01 per use
- Programmable Messaging API
- Conversations API
- WhatsApp Business API
- Utility Templates
- Authentication Templates
- Marketing Templates
- Free-form messages (during customer service window)
Phone Number Pricing (Monthly)
Custom
- Long codes
- Toll-free numbers
- Random short codes
- Vanity short codes
- Bring your own number option
Engagement Suite (Add-on)
$0.02 per use
- Link shortening/click tracking
- Message scheduling
Rationale
Twilio's Customer Engagement Platform is a broad communication platform offering various APIs for messaging (SMS, WhatsApp, Email), voice, and customer data management. While it deals with communication, it does not offer asynchronous video communication, screen recording, or camera recording, which are the core 'must-have' features of Loom. Therefore, there are no matching features.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.