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Freshservice (ITSM by Freshworks)
freshservice.comSummary
Freshservice is an AI-powered IT Service Management (ITSM) platform designed to help IT and business teams deliver better, faster employee service. It offers features for incident management, change management, problem management, asset management, and IT operations management, aiming to streamline IT support and improve efficiency.
Feature Matches0/16
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No common features found
PricingTiered
See allTiered
Starter
$19.00 monthly
- Channels - Email, Phone, Chat, Widget
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- CSAT Surveys
- SLA Management
Growth
$49.00 monthly
- All Starter features
- ServiceBot on Microsoft Teams and Slack
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Release Management
Pro
$99.00 monthly
- All Growth features
- Workload Management
- Sandbox
- Freddy AI Copilot ($29/agent/month)
Enterprise
Custom
- All Pro features
- Freddy AI included
- Freddy AI Insights
Rationale
Freshservice is an IT Service Management (ITSM) platform, focusing on help desk, asset management, and operations. It does not offer asynchronous video communication features like screen recording, camera recording, or instant video sharing, which are core to Loom's offering. Therefore, none of the specified features are present.
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See allBest alternatives to [Product] in 2024?
Reddit·tech_enthusiast·2d ago·+142
I've been using Alternative A for 6 months now and it's been fantastic. The pricing is much better and the features are actually more robust than what [Product] offers.
Show HN: We built a better [Product]
Hacker News·startup_founder·5d ago·+89
After struggling with [Product]'s limitations, we decided to build our own solution.
It handles edge cases much better and the API is actually documented properly.
Check it out at our site.
[Product] vs Competitor B - which one should I choose?
Reddit·confused_buyer·Oct 14·+67
Honestly, after trying both, Competitor B wins hands down. Better customer support, cleaner interface, and they don't nickel and dime you for every feature.
Why we migrated away from [Product]
Hacker News·cto_mike·Oct 11·+234
The breaking point was when they changed their API without notice. We lost 3 days of productivity. Solution C has been rock solid for us since we switched.