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Freshservice (ITSM by Freshworks)
freshservice.comSummary
Ask questionsFreshservice is an AI-powered IT Service Management (ITSM) platform designed to help IT and business teams deliver better, faster employee service. It offers features for incident management, change management, problem management, asset management, and IT operations management, aiming to streamline IT support and improve efficiency.
Features0/16
See all0/16
No common features found
PricingTiered
See allTiered
Starter
$19.00 monthly
- Channels - Email, Phone, Chat, Widget
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- CSAT Surveys
- SLA Management
Growth
$49.00 monthly
- All Starter features
- ServiceBot on Microsoft Teams and Slack
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Release Management
Pro
$99.00 monthly
- All Growth features
- Workload Management
- Sandbox
- Freddy AI Copilot ($29/agent/month)
Enterprise
Custom
- All Pro features
- Freddy AI included
- Freddy AI Insights
Rationale
Freshservice is an IT Service Management (ITSM) platform, focusing on help desk, asset management, and operations. It does not offer asynchronous video communication features like screen recording, camera recording, or instant video sharing, which are core to Loom's offering. Therefore, none of the specified features are present.
