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Intermedia Unite®

intermedia.com
Summary

Intermedia Unite is a comprehensive unified communications platform providing business phone systems, video conferencing, chat, SMS, and file management. It aims to streamline communication and collaboration for businesses of all sizes, offering features like screen sharing, call recording, and AI-powered meeting tools, accessible via desktop and mobile applications.

Features
7/16
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Must Have

4 of 5

Screen Recording

Instant Shared Links

Basic Video Editing

Viewer Analytics

Camera Recording

Other

3 of 11

Auto-Generated Transcripts

Mobile App Support

Enterprise Security & Compliance

Team Library

Timestamped Comments

Emoji Reactions

Slack Integration

Gmail Integration

Custom Branding

Password Protection

API Access

Pricing
Tiered
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Pro

$27.99 monthly
  • Enterprise-grade phone system with 100+ calling features
  • Unlimited domestic and international calling for 33 countries
  • Business Texting (500)
  • 30-days rolling Archiving retention
  • One-on-one and group chat
  • AI Assistant
  • AI Call Insights
  • Unlimited AI-enabled video meetings, up to 100 participants
  • Ability to mix and match licenses
  • File storage: 50 GB/user
  • CRM Integrations (Salesforce, ServiceNow, etc.)
  • Free Device
  • Mix and Match Licenses
  • Number of Concurrent Endpoints: 5
  • Desktop App
  • Mobile App
  • Unlimited Calling
  • Free International Calling (33 countries)
  • Local Number
  • Auto Attendant
  • Caller ID
  • User Call Forwarding
  • Call Pickup
  • Hunt Groups with Agent Log In/Out
  • Call Transfer, Call Hold, 3-Way Calling, Music on Hold
  • Hot Desking
  • Paging
  • Call Park/Pickup
  • Intercom
  • SPAM Call Blocking/Tagging
  • Emergency Services Notification
  • Voicemail
  • Voicemail Transcription
  • Call Recording
  • Web Fax
  • Presence Detection/2-Way Sync
  • HD Video Conferencing (100 Participants)
  • HD Audio Conferencing (200 Participants)
  • Dial in Numbers (International)
  • Unite Rooms
  • Screen Sharing
  • Compact Mode
  • Unlimited Recordings
  • Screen Annotation
  • AI-Powered Meeting Recap
  • Calendar Sync
  • In Meeting Chat
  • In Meeting Notes
  • End to End Encryption
  • Meeting Security (Passwords, Lock, Attendees' Permission Controls)
  • QoS Dashboard
  • Call History
  • Service Adoption Dashboard
  • Active Directory Integration
  • Chrome (click to call), G Suite integration, Outlook integration, Slack (Meeting integration), Outlook/Office 365 (Meetings integration), Generic CRM screen pop
  • Sugar CRM, Zoho CRM, Zendesk Integration
  • Agent Log In and Log Out
  • Call Queuing, Configuration Wrap-Up Time, Configurable Agent Removal from the Queue, Greetings Management
  • Wallboards and Scheduled/Graphical Reports
  • Supervisor Functions (Monitor, Whisper, Barge)

Enterprise

$32.99 monthly
  • Everything in PRO, PLUS
  • Business Texting (1000)
  • Up to 200 video meeting participants
  • File storage: 200 GB/user
  • AI Coaching, Topics and Trends
  • Mix and Match Licenses
  • Number of Concurrent Endpoints: 5
  • Mobile App
  • Desktop App
  • Unlimited Domestic and International Calling for 33 countries
  • Local and Toll-Free Numbers
  • Auto Attendant
  • Caller ID
  • User Call Forwarding
  • AI Call Insights - Coming Soon
  • Hunt Groups with Agent Log In/Out
  • Call Transfer, Call Hold, 3-Way Calling, Music on Hold
  • Hot Desking
  • Paging
  • Call Park/Pickup
  • Intercom
  • SPAM Call Blocking/Tagging
  • Emergency Services Notification
  • Voicemail
  • Voicemail Transcription
  • Call Recording
  • Web Fax
  • 30-Days Retention
  • Presence Detection/2-Way Sync
  • 1 on 1 and Group Chat
  • Ai Assistant
  • HD Video Conferencing (200 Participants)
  • HD Audio Conferencing (200 Participants)
  • Dial in Numbers (International)
  • Unite Rooms
  • Screen Sharing
  • Compact Mode
  • Unlimited Recordings
  • Screen Annotation
  • AI-Powered Meeting Recap
  • Calendar Sync
  • In Meeting Chat
  • In Meeting Notes
  • End to End Encryption
  • Meeting Security (Passwords, Lock, Attendees' Permission Controls)
  • QoS Dashboard
  • Call History
  • Service Adoption Dashboard
  • Active Directory Integration
  • Chrome (click to call), G Suite integration, Outlook integration, Slack (Meetings Integration), Outlook/Office 365 (Meetings Integration), Generic CRM Screen Pop
  • Sugar CRM, Zoho CRM, Zendesk Integration
  • Salesforce, Service Now, NetSuite, MS Dynamics Integration
  • Agent Log In and Log Out
  • Call Queuing, Configurable Wrap Up Time, Configurable Agent Removal from the Queue, Greetings Management
  • Wallboards, Scheduled Reports, Graphical Reports, Real Time Status
  • Supervisor Functions (Monitor, Whisper, Barge)
Rationale

Intermedia Unite is a unified communications platform that offers video conferencing, which includes screen sharing and unlimited recordings. It also mentions AI-powered meeting recaps (which implies transcripts) and analytics. While it's not primarily an asynchronous video communication platform like Loom, it does offer core video conferencing features that overlap with some of Loom's functionalities, such as screen recording and sharing. The platform also emphasizes security and compliance, and offers mobile app support. However, it lacks explicit mentions of camera-only recording, instant shareable links for asynchronous video messages (its links are for meetings), or specific features like emoji reactions or timestamped comments for video collaboration outside of live meetings.

Links
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