Screendesk
screendesk.ioSummary
Ask questionsScreendesk is a video support platform designed for customer service teams to resolve issues faster using instant screen recordings and video calls. It integrates with popular help desk software and provides features for capturing technical information, basic video editing, sharing, and collaboration to improve support efficiency.
Features5/14
See allMust Have
1 of 4
Multi-Source Recording
Automatic Cursor Tracking & Dynamic Zoom
Automatic Subtitle Generation
Instant Export
Other
4 of 10
Basic Editing Tools
Branding & Overlays
Platform Integrations
Video Analytics
Customizable Layout Templates
Scene Transitions
Audio Enhancements
Cloud Storage & Sync
Keyboard Shortcut Support
Multi-Language Subtitle Support
PricingTiered
See allFree
- Up to 3 support agents
- Up to 10 recordings per month
- 5-minutes recording duration
- 30-days video retention
- Role-based permissions
- Helpdesk integration (Intercom, Zendesk, Help Scout)
- Slack integration
- Standard support
- Limited number of recordings
- Limited recording duration
- Limited video retention
Plus
- Everything in Free
- Unlimited recordings
- Unlimited data retention
- Advanced Customization
- Video Library
- Video Analytics
- Video Editor
- White-label
- Unlimited Members
- Unlimited Screen recordings
- Screen recordings duration(10 minutes)
- Screen recordings retention(Unlimited)
- Video Trimming
- Custom Video Thumbnails
- Intercom
- Zendesk
- Help Scout
- Slack
- Remove Screendesk branding
- Add your logo on the video & recorder page
- Customize colors
- Priority support
- Support(Standard)
Pro
- Everything in Plus
- Instant videoconferences
- AI Video Summarization
- Call-to-Action
- Upload your own videos
- Instant videoconference
- Embed links in your videos
- Two-factor authentication
- Remote log out
- Automated data deletion
- Hide sensitive data
- Video Summarization
- Sentiment Analysis
- Support via videoconference
- Support(Priority)
Enterprise
- Everything in Pro
- Console Logs
- SAML SSO
- User Provisioning SCIM
- Service Level Agreement
- Custom Contracts
- Invoicing
- Dedicated account manager
Rationale
Screendesk is primarily a video support platform for customer service teams, focusing on screen recordings and video calls for debugging and faster ticket resolution. While it offers screen recording and some editing capabilities, it lacks the explicit features of automatic cursor tracking, dynamic zoom, and automatic subtitle generation which are must-have features for FocuSee. It does offer multi-source recording (screen, voice), basic editing tools (trim), branding, platform integrations, and video analytics, which align with some of the 'other' features.
