Summary
Ask questionsDevRev's Workflow Engine is an AI-powered platform designed to automate business processes through customizable workflows. It allows users to create automations using natural language prompts, integrates with various applications via a marketplace, and supports both pre-built and custom integrations. The platform aims to eliminate manual effort and enhance operational efficiency for businesses.
Features4/14
See allMust Have
1 of 4
Task Automation
Workflow Observation
Pattern Analysis
Actionable Suggestions
Other
3 of 10
Smart Templates Library
Integration APIs
Team Collaboration
Macro Recording
Contextual Inline Help
Onboarding Accelerator
Analytics Dashboard
Knowledge Sharing
Privacy Controls
Non-Intrusive UI
PricingSubscription
See allStarter
- AI agents, assistants, and deflection
- Modern omnichannel ticketing platform
- Data migration and integrations
- Ready to go reporting and analytics
- Help Center
- Ticketing from Help Center
- View Permissions
- AI Search
- Bring your own SSO
- Knowledge Article Management
- Rich Text Editor
- Prebuilt Dashboards
- Data Storage Location
- Data Privacy
- Data Sources: Structured data
- Custom Fields
- Custom Types
- Custom Objects
- File Storage: 1GB
- Data Retention: 1 Year
- Unified Inbox
- Channel Switching
- Conversation History
- Customer Experience AI Agent
- Private Ticket Collaboration
- Rich Messages
- Attachments
- Rest API Access
- Proactive Messaging
- Ticket to Issues Linking
- Routing
- Smart Clustering
- Macros: Team
- Up to 10 users
- Custom Ticket Fields: 5
- Custom Ticket Types: 3
- Org Schedules: 1
Pro
- Everything in Starter
- Advanced reporting & analytics
- Custom SLA and routing policies
- Customizable object and data types
- Unlimited Prebuilt Dashboards
- Data Sources: Structured data
- File Storage: 5GB
- Data Retention: 2 Years
- Custom Ticket Fields: 40
- Custom Ticket Types: Customizable
- Org Schedules: 3
- Macros: Team
- CSAT Surveys
- Skills Based Routing
Ultimate
- Everything in Pro
- Full object model customization and unlimited integrations
- Enterprise-grade security, compliance, controls, and policies
- Data Sources: Customizable
- File Storage: Customizable
- Data Retention: Customizable
- Customizable CSAT Surveys
- Macros: Personal
- Unlimited Org Schedules
Rationale
DevRev's Workflow Engine focuses on automating tasks and workflows across different applications, aligning with the 'task-automation' and 'integration-apis' features. It mentions a 'pre-built library' which corresponds to 'smart-templates-library' and the ability to 'drive collaboration with extensible workflows' which aligns with 'team-collaboration'. However, it does not explicitly mention 'workflow-observation', 'pattern-analysis', or 'actionable-suggestions' in the same way Second Cursor does, which are core to Second Cursor's AI-driven observation and suggestion model.
