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Sprinklr

sprinklr.com
Summary

Sprinklr provides a Unified Customer Experience Management (Unified-CXM) platform that uses AI, including generative AI, to enhance customer service, marketing, and insights. Their offerings include conversational AI bots, AI-powered analytics, and tools for creating custom AI models. The platform aims to improve productivity, decision-making, and customer experiences for large enterprises.

Features
6/13
See all

Must Have

5 of 5

Conversational AI

API Access

Safety & Alignment Framework

Fine-Tuning & Custom Models

Enterprise Solutions

Other

1 of 8

Multimodal AI

Image Generation

Code Generation

Research & Publications

Security & Red Teaming

Synthetic Media Provenance

Threat Intelligence Reporting

Global Affairs & Policy

Rationale

Sprinklr offers a comprehensive Unified-CXM platform that heavily leverages AI, including generative AI, for customer service, marketing, and insights. They explicitly mention conversational AI, API access, enterprise-grade security and data privacy (safety alignment), and the ability to create custom AI models (fine-tuning). Their platform also integrates various data sources and modalities, indicating multimodal AI capabilities. While they don't explicitly offer image or code generation as standalone features for developers, their AI+ platform integrates with OpenAI's GPT models, suggesting underlying capabilities that could support these.