Competitors
Sprinklr
sprinklr.comSummary
Sprinklr provides a Unified Customer Experience Management (Unified-CXM) platform that uses AI, including generative AI, to enhance customer service, marketing, and insights. Their offerings include conversational AI bots, AI-powered analytics, and tools for creating custom AI models. The platform aims to improve productivity, decision-making, and customer experiences for large enterprises.
Features6/13
See allMust Have
5 of 5
Conversational AI
API Access
Safety & Alignment Framework
Fine-Tuning & Custom Models
Enterprise Solutions
Other
1 of 8
Multimodal AI
Image Generation
Code Generation
Research & Publications
Security & Red Teaming
Synthetic Media Provenance
Threat Intelligence Reporting
Global Affairs & Policy
Rationale
Sprinklr offers a comprehensive Unified-CXM platform that heavily leverages AI, including generative AI, for customer service, marketing, and insights. They explicitly mention conversational AI, API access, enterprise-grade security and data privacy (safety alignment), and the ability to create custom AI models (fine-tuning). Their platform also integrates various data sources and modalities, indicating multimodal AI capabilities. While they don't explicitly offer image or code generation as standalone features for developers, their AI+ platform integrates with OpenAI's GPT models, suggesting underlying capabilities that could support these.